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How GOV.UK Notify is helping local authorities improve their services

Posted by: , Posted on: - Categories: GOV.UK Notify
Screenshot of the Notify homepage: Send emails, text messages and letters to your users. Try GOV.UK Notify now if you work in central government, a local authority, or the NHS. Button saying 'create an account'. Or sign in if you've used it before. Heading saying 'Control your content' and paragraph saying 'You don't need any technical knowledge to create email, text message or letter templates.'

Over 150 local authorities use GOV.UK Notify to send emails, text messages and letters. These organisations often have to deliver complex public services with limited resources. Here are 5 examples of teams that use Notify to save time and money, and build better services.

Newyddion gwych! The first service to use GOV.UK Pay in Welsh is now live

A laptop screen showing a page from the Health Inspectorate Wales website in Welsh

Last month, Healthcare Inspectorate Wales (HIW) started taking online payments using GOV.UK Pay payment links, which made it the first service in Wales to adopt GOV.UK Pay. Read their story, and about how you can use GOV.UK Pay in Welsh and with custom branding.

Guest post: How we grew the Scottish Digital Academy

5 people sitting around a table and putting post-it notes on a piece of paper

In this guest post, Head of Scottish Digital Academy Tai McLennan looks back at how the Scottish Digital Academy has transformed into its current form, from beginning over an informal chat over coffee in Leeds to having over 900 graduates.  

Pitch it, vote it, host it: GDS unconference 2019

3 members of the unconference team planning in front of a wall covered with post-it notes

At GDS we regularly invite all of our staff to celebrate what we have achieved and what is coming up for us next. In this post, Louisa Mallon, Head of Internal Comms at GDS, talks about how we ran the 2019 GDS unconference, what we talked about and what we learned.

Understanding all the barriers service users might face

A sticker with 'deliver whole services for users' written on it

Building accessible and effective end-to-end services requires a holistic approach to users and the barriers they can face. Here are some things we’re working on to reduce these barriers.

The future of digital identity

Portrait of Lisa Barrett

As the recently appointed Director of Digital Identity at the Government Digital Service, it’s my role to shape the role of GOV.UK Verify in the future. It’s a big challenge and one I feel privileged to have joined. Here’s what I’ve been up to so far and my priorities for the near future.