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Service design

You can find more information about service design on the dedicated Services in government blog.

Building digital foundations globally with service standards

The Digital Services Factory at an event in Cyprus with GDS colleagues.

At GDS, we use the Service Standard to create user-centred services. Our Advisory International team helps other countries to create their own service standards.

Why working with an agile approach matters across the globe

Cyprus’s Digital Services Factory team around a table with sticky notes, using agile methods to help with delivery

At GDS, we use agile to develop services that meet user needs. Our International Advisory team shares what they've learned working internationally to support and scale agile adoption in local contexts.

Join the user research panel for GDS products and services

Two people sat together in front of a MacBook, reading through an exercise sheet for a research task.

We’re launching a new way for civil and public servants to help us iterate the Government Digital Service’s digital products and services.

Single sign-on: What we learned during our identity alpha

Person viewing a ‘digital identity show and tell’ slide deck on a laptop.

Find out what the team building government’s new single sign-on solution learnt about prototyping, inclusion, apps and more during its digital identity alpha.