GOV.UK
Crowdsourcing guidance on what good services look like
In this post, we talk about how we crowdsourced knowledge, ideas and expertise to define what a good service looks like. Find out how we did it and why we need your feedback.
Service design
Understanding all the barriers service users might face
Building accessible and effective end-to-end services requires a holistic approach to users and the barriers they can face. Here are some things we’re working on to reduce these barriers.
Podcast: OneTeamGov founder Kit Collingwood on her time in government
Listen to former Department for Work and Pensions deputy director Kit Collingwood look back on her time in the civil service and discover how she founded the OneTeamGov movement.
In case you missed it: what happened during Services Week
A series of cross-government events have been taking place around the UK all week, looking at how we can work together to deliver end-to-end, user-focused services. Here's a recap of some of the highlights, as told through social media.
What Service Communities are achieving across government
Service Communities were launched in 2017 to create new ways of working on government services. Here's what we've achieved and what we've learned across different professions and organisations.
What’s happening in Services Week?
Workshops, talks and training events will be happening across the UK looking at how we can work together to deliver end-to-end, user-focused services. See the agenda, find out why departments are getting involved and how you can take part.
Take part in the first Services Week
The first cross-government Services Week will be held in January. Learn more about what we'll be doing and how you can contribute and participate.
Building a better GOV.UK, step by step
As GOV.UK marks its sixth birthday, we look at how step by step navigation on the site is making things better for users.
Building a cross-government service design community
There are around 50 service designers currently working across government. Here's how we set up our community to talk about our work, share ideas and spot opportunities for collaboration - and how you can join in.
Introducing the GOV.UK Design System
The GOV.UK Design System is now ready for teams across government to use. Take a look at how we developed it and why we think it will make things easier for service teams.