Service design is an established role in government. In this post, Martin Jordan, Head of Service Design at GDS, gives an overview of the various formats of support and activities available to people working on improving public services in the UK.
Listen to this month’s episode of the GDS podcast to hear about the award winning step by step work on GOV.UK. Kate Ivey-Williams and Sam Dub, from the GOV.UK team, explain why and how the navigation was created, and its impact on users.
In this post, we talk about how we crowdsourced knowledge, ideas and expertise to define what a good service looks like. Find out how we did it and why we need your feedback.
Building accessible and effective end-to-end services requires a holistic approach to users and the barriers they can face. Here are some things we’re working on to reduce these barriers.
Listen to former Department for Work and Pensions deputy director Kit Collingwood look back on her time in the civil service and discover how she founded the OneTeamGov movement.
A series of cross-government events have been taking place around the UK all week, looking at how we can work together to deliver end-to-end, user-focused services. Here's a recap of some of the highlights, as told through social media.
Service Communities were launched in 2017 to create new ways of working on government services. Here's what we've achieved and what we've learned across different professions and organisations.
Workshops, talks and training events will be happening across the UK looking at how we can work together to deliver end-to-end, user-focused services. See the agenda, find out why departments are getting involved and how you can take part.
The first cross-government Services Week will be held in January. Learn more about what we'll be doing and how you can contribute and participate.
As GOV.UK marks its sixth birthday, we look at how step by step navigation on the site is making things better for users.