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Service design

You can find more information about service design on the dedicated Services in government blog.

What we learnt from the first phase of the GovTech Catalyst

GovTech Catalyst Phase 1 mission patch sticker on a laptop, April 2020.

We finished the experimental first phase of the GovTech Catalyst, which helped us learn where emerging technologies can add value. We learnt this in collaboration with smaller technology companies. In our next phase, we will see prototypes develop into testable products.

Participate in Services Week 2020

Posted by: , Posted on: - Categories: Events, Service design
A woman holding a phone while looking at posters for Services Week 2020. She looks at one poster saying ‘Check & contribute to the agenda’, which includes an internet address to the open agenda: bit.ly/SWagenda

After a successful first edition in 2019, Services Week returns as a cross-government event series dedicated to end-to-end, user-focused services. Government organisations all across the country will be offering workshops, training, meet-ups and talks. This blog post tells you what to expect and how to participate.

Podcast: The International Design in Government community

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the interviewer and 2 interviewees in the recording studio, the screen behind the says 'Government Digital Service podcast, with Laura, Kara and Martin'

In this episode of the GDS podcast, the founding members of the International Design in Government community talk about how the group began, its development and its impact, and they reveal some top tips on community management. They also discuss the community's past and upcoming events.

Podcast: Improving government services with GOV.UK step by step navigation

Posted by: , Posted on: - Categories: GOV.UK, Podcast, Service design
3 people sitting around a table in a recording studio, speaking to microphones. There is a screen behind them that says 'Government Digital Service Podcast'

Listen to this month’s episode of the GDS podcast to hear about the award winning step by step work on GOV.UK. Kate Ivey-Williams and Sam Dub, from the GOV.UK team, explain why and how the navigation was created, and its impact on users.