In this post, we talk about how we crowdsourced knowledge, ideas and expertise to define what a good service looks like. Find out how we did it and why we need your feedback.
Louise Miller - Senior Content Designer, Government Digital Service
The way government thinks about services is changing and so is the way we write guidance for the Service Manual. Here’s what we’ve done so far on our new guidance model and what’s coming up next.
Related content and links
Government Digital Service
Government Digital Service (GDS) builds platforms, products and services that help deliver a simple, joined-up and personalised experience of government to everyone.
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- Understanding user satisfaction on GOV.UK Notify 9 November 2022
- The Single Data Environment: joined-up digital analytics 17 October 2022
- Making it easy to create and publish digital forms on GOV.UK 6 October 2022