GOV.UK
Crowdsourcing guidance on what good services look like
In this post, we talk about how we crowdsourced knowledge, ideas and expertise to define what a good service looks like. Find out how we did it and why we need your feedback.
Louise Miller - Senior content designer, GDS
How we write guidance for the Service Manual
The way government thinks about services is changing and so is the way we write guidance for the Service Manual. Here’s what we’ve done so far on our new guidance model and what’s coming up next.