Crowdsourcing guidance on what good services look like
Posted by:
Louise Miller - Senior Content Designer, Government Digital Service and Martin Jordan – former Head of Service Design, GDS, Posted on:
-
Categories:
Service design, Transformation
![pieces of paper attached to a wall. One reads 'be consistent throughout' and the other one 'have no dead ends'](https://gds.blog.gov.uk/wp-content/uploads/sites/60/2019/06/Service-characteristics-Workshop-1-620x413.jpg)
In this post, we talk about how we crowdsourced knowledge, ideas and expertise to define what a good service looks like. Find out how we did it and why we need your feedback.