Katy Arnold is a User Researcher at the Home Office. The Home Office Visas exemplar is one of 25 projects leading the digital transformation of government. Our role is to make sure that what we build meets the needs of …
In celebration of International Women’s Day we’re dedicating our weekend links to the work and achievements of women – in tech, in history and in innovation. Join the conversation on Twitter @GDSTeam.
This week, Cath Richardson and Jon Rimmer talk about some of the user research methods we are using at GDS to help us understand how people use our online services.
Today is World Book Day, so we thought it would be fun to look back through history and find out about some civil servants who dabbled as authors on the side.
You may not have noticed, but we recently changed the bit that says ‘GOV.UK‘ in the black banner that appears across the website. It now uses New Transport, the same typeface that we use across the rest of the website. …
Robin Riley, HMRC Head of Digital Engagement and project lead for HMRC’s corporate content on GOV.UK. This week marks exactly one year since HMRC moved its corporate web presence to GOV.UK, and exactly two years since the beta of Departmental …
Government services have been getting a growing number of complaints from people who feel misled by websites which charge for access to public services that are either free or much cheaper when accessed via the official GOV.UK website. Examples include …
Got a link you think we’ll love? Share it with us on Twitter: @GDSTeam Next week is the seventh annual National Apprenticeship Week. Follow the hashtag #NAW2014 throughout the week to stay up to date. Alex Holmes answers questions about the …
Once in a while we like to raise a flag to highlight the work of the teams in GDS and show how we work. This week Operations Manager Albert Massa tells us how the GOV.UK Helpdesk team helps users get fast …
A project team in GDS is working to make sure GOV.UK can meet the needs of all its users, including specialists and professionals, when it becomes a fully-realised “single domain for government” later this year. Neil Williams, who leads the …
GOV.UK