Understanding user satisfaction on GOV.UK Notify
Understanding user satisfaction on GOV.UK Notify
What GOV.UK Notify learned by sending this year’s satisfaction survey to more people.
The Single Data Environment: joined-up digital analytics
Posted by:
Daisy Wain - Lead Performance Analyst for GOV.UK, Government Digital Service and Tina Mermiri - Head of Data Services, Government Digital Service, Posted on:
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Categories:
Data, User research, Ways of working
How GDS plans to unlock actionable insights through end-to-end visibility of whole user journeys, ultimately enabling better data-driven decisions.
Making it easy to create and publish digital forms on GOV.UK
Posted by:
The GOV.UK Forms Team, Posted on:
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Categories:
Digital Service Platforms, Transformation, Ways of working
The Insolvency Service has published the first form made with GOV.UK Forms, our new digital form-building platform.
An update on One Login for Government
Posted by:
Natalie Jones - Director of Digital Identity, Government Digital Service, Posted on:
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Categories:
Identity Assurance, Service design, Transformation
GDS’s Director for Digital Identity shares progress on government’s single sign-on and digital identity solution.
2 Years of COVID-19 on GOV.UK
Posted by:
Anna Sherrington - Lead Delivery Manager for GOV.UK, Government Digital Service, Posted on:
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Categories:
GOV.UK, People and skills, Ways of working
Follow along with the GOV.UK coronavirus team's challenges and wins whilst working on the government’s response to the pandemic.
How rewriting text messages can help services to save money
Posted by:
Karl Chillmaid - Senior Content Designer for GOV.UK Notify, Government Digital Service, Posted on:
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Categories:
Digital Service Platforms, GOV.UK Notify, Transformation
GOV.UK Notify helped Leicester City Council to reduce the cost of the messages it sends. All it took was a little content design.
Building an inclusive culture at the Government Digital Service
Posted by:
Tom Read - Chief Executive Officer, Government Digital Service, Posted on:
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Categories:
GDS team, People and skills
Making GDS a representative, inclusive place is one of our priorities. Our CEO shares why this matters, what our data show and where we'll focus our efforts.
Why we’ve decided to decommission GOV.UK PaaS (Platform as a Service)
Posted by:
Tom Read - Chief Executive Officer, Government Digital Service and Clara Barnett - Deputy Director of Digital Service Platforms, Government Digital Service, Posted on:
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Categories:
Digital Service Platforms
Read about why we have decided to decommission GOV.UK PaaS and what we are doing next.
How GOV.UK Pay is making invoicing easier
Posted by:
Miriam Raines - former Product Manager for GOV.UK Pay, Government Digital Service, Posted on:
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Categories:
GOV.UK Pay
Learn about what the GOV.UK Pay team have been doing to improve the functionality of the website to make invoicing easier.
Building digital foundations globally with service standards
Posted by:
Tony Richards - Standards and Assurance Lead for Advisory International, Government Digital Service, Sarah Crandall - Regional Engagement Manager, Government Digital Service and Jude Hanan - Principal Digital Advisor, Government Digital Service, Posted on:
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Categories:
Digital strategy, People and skills, Service design, Transformation
At GDS, we use the Service Standard to create user-centred services. Our Advisory International team helps other countries to create their own service standards.
How we are improving inclusion for digital identity in government
Posted by:
Ben Andrews - Senior Product Manager, Government Digital Service, Posted on:
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Categories:
Identity Assurance, Service design
Tackling inclusion barriers is a high priority for the One Login for Government programme. Here’s how the team is approaching it.
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