From training hundreds of content designers across government and agencies, I’ve had a glimpse into what people find difficult about content.
As well as this blog, GDS has 14 other blogs about particular specialisms or programmes of work. Here are some stand-out posts from recent weeks.
The Home Office’s Registered Traveller Service is out of beta and fully live.
User research is a large part of what we do here at GDS, but we aren’t the only ones hard at work doing it
Last week, we held an event: Sprint 15. It marked the culmination of the two-year transformation project that began with Sprint 13, when we made our plan clear: there were 400 days to transform government.
Lots of my blog posts in recent months have included a bit of moaning about failure waste – problems created by poorly-designed services, most of them decades old and paper-heavy, that leave their users with nothing but questions.
Yesterday we hosted Sprint 15, a chance for colleagues from all over government to catch up, swap notes and tips, and find out more about the digital transformation programme.
Next Tuesday (3 February), we shall be welcoming over 450 people to the British Film Institute in London for Sprint 15.
Terrific news from Australia: the government there has announced a new Digital Transformation Office and tasked it with “using technology to make services simpler, clearer and faster for Australian families and businesses.”
Vince Cable, the Secretary of State for Business, gave a speech in Brussels the other day and took digital by default one step further: right across Europe.