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Podcast: Improving government services with GOV.UK step by step navigation

Posted by: , Posted on: - Categories: GOV.UK, Podcast, Service design

3 people sitting around a table in a recording studio, speaking to microphones. There is a screen behind them that says 'Government Digital Service Podcast'

In June’s episode of the GDS Podcast, Kate Ivey-Williams, Service Designer, and Sam Dub, Product Manager, speak about their roles in developing step by step navigation on GOV.UK. 

Step by step is a way of breaking down the complex tasks that millions of people use GOV.UK to do, such as getting married or divorced, into clear and complete user journeys. There are more than 40 step by step journeys live on GOV.UK. 

In May, the team won a D&AD Award for Service Design. In this episode, Kate and Sam tell GDS Writer, Laura Stevens, about how the navigation was created and iterated and how this work helps enable the transformation and improvement of government services.  

You can subscribe to the GDS podcast on Apple Music, Spotify and all other major podcast platforms.

You can read a transcript of the podcast on Podbean.

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  1. Comment by Ash Gupta posted on

    The link to the transcript on Podbean is incorrect; it navigates to the transcript for another podcast. The Podbean page is titled 'Government Digital Service Podcast #11: On clear writing', where the URL is simply ''

    Your naming mechanism of the article and of the URL aren't obvious so I wasn't able to guess the correct URL. For example, I don't know the number of this podcast .

    If I start with another podcast transcript, I find the Podbean URL is unhelpfully long and overly descriptive:, and I can't easily guess the URL for the transcript I'm looking for.

    • Replies to Ash Gupta>

      Comment by GDS posted on

      Hi Ash,

      Thank you for letting us know. We've fixed the link in the blog post so it now
      links through to the correct episode.

      All the best,