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Martin Jordan – former Head of Service Design, GDS

Martin Jordan worked as Head of Service Design at the Government Digital Service and UK Cabinet Office. He helped the government improve its services and increase service design capability. He was also the service owner for the GOV.UK Service Manual and Service Standard.

Now, Martin is working as Head of Design in the German government’s Digital Service. Follow Martin on Twitter.

Participate in Services Week 2020

Posted by: , Posted on: - Categories: Events, Service design
A woman holding a phone while looking at posters for Services Week 2020. She looks at one poster saying ‘Check & contribute to the agenda’, which includes an internet address to the open agenda: bit.ly/SWagenda

After a successful first edition in 2019, Services Week returns as a cross-government event series dedicated to end-to-end, user-focused services. Government organisations all across the country will be offering workshops, training, meet-ups and talks. This blog post tells you what to expect and how to participate.

Crowdsourcing guidance on what good services look like

pieces of paper attached to a wall. One reads 'be consistent throughout' and the other one 'have no dead ends'

In this post, we talk about how we crowdsourced knowledge, ideas and expertise to define what a good service looks like. Find out how we did it and why we need your feedback.