After a successful first edition in 2019, Services Week returns as a cross-government event series dedicated to end-to-end, user-focused services. Government organisations all across the country will be offering workshops, training, meet-ups and talks. This blog post tells you what to expect and how to participate.
Martin Jordan – Head of Service Design, CDDO
Martin Jordan is Head of Service Design at the UK Cabinet Office’s Central Digital and Data Office (previously a part of GDS). He helps the government improve its services and increase service design capability. He is the service owner for the GOV.UK Service Manual and Service Standard.
Service design is an established role in government. In this post, Martin Jordan, Head of Service Design at GDS, gives an overview of the various formats of support and activities available to people working on improving public services in the UK.
In this post, we talk about how we crowdsourced knowledge, ideas and expertise to define what a good service looks like. Find out how we did it and why we need your feedback.
Workshops, talks and training events will be happening across the UK looking at how we can work together to deliver end-to-end, user-focused services. See the agenda, find out why departments are getting involved and how you can take part.
The first cross-government Services Week will be held in January. Learn more about what we'll be doing and how you can contribute and participate.
There are around 50 service designers currently working across government. Here's how we set up our community to talk about our work, share ideas and spot opportunities for collaboration - and how you can join in.
When designing services or creating content, we always start by thinking about user needs. We create registers in the same way.
Related content and links
Government Digital Service
Government Digital Service (GDS) builds platforms, products and services that help deliver a simple, joined-up and personalised experience of government to everyone.
Calling all service teams…
Work with GDS to help shape a new single sign-on and identity checking solution for government services. Register your interest now.
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
- We’ve created a new guide for content design recruitment 21 October 2021
- Single sign-on: What we learned during our identity alpha 19 October 2021
- Podcast: Collecting information from users 28 September 2021