Doing community management for @GOVUK Twitter during COVID-19

Posted by: , Posted on: - Categories: Ways of working
GOV.UK Twitter account profile.

Recently we've been blogging a lot about how coronavirus has changed operations within government. Here we share how we changed our community management techniques to cope with the huge increase of user queries and what our top tips to other organisations are.

How Government as a Platform is meeting challenges posed by coronavirus

Posted by: and , Posted on: - Categories: Digital Service Platforms, GOV.UK, GOV.UK Notify, GOV.UK Pay
A page on GOV.UK containing guidance for households with possible coronavirus (COVID-19) infection on staying at home.

Many public sector organisations are feeling pressure on their services because of coronavirus. Read about the products that Government as a Platform offers that help continue essential delivery of services, and support the development of new services required by the situation.

Celebrate Global Accessibility Awareness Day with GDS

Posted by: and , Posted on: - Categories: Accessibility
Global Accessibility Awareness Day with GDS virtual conference 21 May #AccessibilityRegulations #GAAD.

GDS is marking Global Accessibility Awareness Day on 21 May 2020 with a series of webinars about digital accessibility. We're hosting these events in partnership with accessibility leaders across the public sector. Read on to find out the day's agenda, how to join in and how to put on your own events.

Driving better outcomes through continuous support

Posted by: , , and , Posted on: - Categories: Transformation
An office at UK Export Finance.

Transformation is exciting, but can be intimidating at the same time. It also doesn't always go to plan. GDS Standards Assurance and UK Export Finance want to share our transformation journey, focusing on how we got to the point where we are doing the right things, in the right way, at the right time.

GOV.UK Notify is available for the public sector to use for emergency staff communications

Posted by: , Posted on: - Categories: GOV.UK Notify
The homepage of the GOV.UK Notify service. The header image says "Send emails, text messages and letters to your users. Try GOV.UK Notify now if you work in central government, a local authority, or the NHS." There are links to create an account or sign in if you've used it before. There are tabs at the top to different sections on support, features, pricing, documentation, and sign-in. The beginning of a new section under the header displays. The text says "Control your content. You do not need any technical knowledge to create email, text message or letter templates." There is an illustrative screenshot of adding a text message template to the right of the text.

GOV.UK Notify – the government’s messaging platform – is available for all public sector organisations to use for emergency staff communications and business continuity messaging. This is particularly relevant in the ongoing situation with Coronavirus.