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6 ways we’re helping to make government services better in 2018

People sitting around a laptop with one of them explaining something

At GDS we’re doing the hard work to make service design simple for all of government. Here are 6 of the things we’ll be working on this year that will help us design better services across government.

How cross-government communities can support cross-government services

workshop participants sitting around a table and discussing something

GDS is working with organisations across government to pilot a new way of working. We're forming networks of people with different skills and from different departments, who will work together to improve end-to-end services that cross departmental boundaries. We’re calling these networks ‘Service Communities’.

How Government as a Platform is helping to transform the Department for International Trade

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Department for International Trade great.gov.uk homepage screenshot

Having the GaaP suite of common tools, components and guidance meant that the teams at the Department for International Trade could draw on technical expertise and products that would have been too costly to procure independently.

Building end-to-end services into GOV.UK

Kate Ivey-Williams talking about building service journeys into GOV.UK

Doing complex tasks like ‘starting a business’ or ‘learning to drive’ means users have to find lots of different pieces of content and interact with government lots of times. We’ve been working to take all these bits and pieces and build them into a coherent service journey, which will be displayed on a single page.