How user research has helped us understand the impact changes in Version 13 had on both new and existing users.
You can find more information about user research on the dedicated User research in government blog.
What GOV.UK Notify learned by sending this year’s satisfaction survey to more people.
How GDS plans to unlock actionable insights through end-to-end visibility of whole user journeys, ultimately enabling better data-driven decisions.
When was the last time you noticed any changes to GOV.UK? We share how and why we’ve updated its homepage and menu bars.
Why build a product people won't or can't use? Our user researchers share their approach to understanding needs for government’s single sign-on.
We’re launching a new way for civil and public servants to help us iterate the Government Digital Service’s digital products and services.
In this blogpost, we address the GDS approach to identity checking and our delivery plan for a new system - Natalie Jones, Director of Digital Identity explains.
Find out what the team building government’s new single sign-on solution learnt about prototyping, inclusion, apps and more during its digital identity alpha.
Struggle to collect information from your users? Hear from the GDS team that’s trying to make every form on GOV.UK accessible, easy to use and quick to process.
Several user researchers across GDS programmes share their personal experiences and what they're working on right now, as part of the GDS Strategy.