User research

You can find more information about user research on the dedicated User research in government blog.

We’re hiring more user researchers at GDS

Pablo Romero - Lead User Researcher in the Digital Identity programme, GDS, Nick Breeze - Lead User Researcher in the GaaP programme, GDS and Chris Marshall - Lead User Research in the GOV.UK programme, 18 June 2021 - GDS team, People and skills, User research

Several user researchers across GDS programmes share their personal experiences and what they're working on right now, as part of the GDS Strategy.

Can GOV.UK Notify help the public sector write better emails, text messages and letters?

Karl Chillmaid, 18 August 2020 - GOV.UK Notify, User research

The GOV.UK Notify team wants to use content design to save the public sector time and money. We’re looking for volunteers to help us work out how.

What do we mean when we talk about services?

Stephanie Marsh, 4 April 2018 - Service design, User research

To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.

A user research lab for all of government

Jonathan Rodriguez, 14 November 2017 - User research

GDS recently moved to a new office, which gave us the opportunity to redesign our user research lab. We use it to carry out research into all the things we deliver, from guidance and standards to common components. Our lab is open to the rest of government so that they can carry out research into their own projects and services.