Podcast: Improving navigation on GOV.UK
When was the last time you noticed any changes to GOV.UK? We share how and why we’ve updated its homepage and menu bars.
User research
You can find more information about user research on the dedicated User research in government blog.
Podcast: Understanding the complexity of users' lives
Why build a product people won't or can't use? Our user researchers share their approach to understanding needs for government’s single sign-on.
Join the user research panel for GDS products and services
Posted by:
Andy Parker, Senior User Researcher, GDS, Posted on:
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Categories:
Digital Service Platforms, GOV.UK Notify, GOV.UK Pay, Service design, User research
We’re launching a new way for civil and public servants to help us iterate the Government Digital Service’s digital products and services.
One Login for Government: December 2021 update
Posted by:
Natalie Jones - Director of Digital Identity, Government Digital Service, Posted on:
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Categories:
Identity Assurance, Service design, User research
In this blogpost, we address the GDS approach to identity checking and our delivery plan for a new system - Natalie Jones, Director of Digital Identity explains.
Single sign-on: What we learned during our identity alpha
Posted by:
Richard Walker - Product Manager, GDS, Posted on:
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Categories:
GOV.UK, Identity Assurance, Service design, User research
Find out what the team building government’s new single sign-on solution learnt about prototyping, inclusion, apps and more during its digital identity alpha.
Podcast: Collecting information from users
Posted by:
The GDS Team, Posted on:
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Categories:
People and skills, Podcast, Service design, Transformation, User research, Ways of working
Struggle to collect information from your users? Hear from the GDS team that’s trying to make every form on GOV.UK accessible, easy to use and quick to process.
We’re hiring more user researchers at GDS
Posted by:
Pablo Romero - Lead User Researcher for the Digital Identity programme, Government Digital Service, Nick Breeze - Lead User Researcher for Goverment as a Platform, Government Digital Service and Chris Marshall - Lead User Researcher for GOV.UK, Government Digital Service, Posted on:
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Categories:
GDS team, People and skills, User research
Several user researchers across GDS programmes share their personal experiences and what they're working on right now, as part of the GDS Strategy.
Can GOV.UK Notify help the public sector write better emails, text messages and letters?
Posted by:
Karl Chillmaid - Senior Content Designer for GOV.UK Notify, Government Digital Service, Posted on:
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Categories:
GOV.UK Notify, User research
The GOV.UK Notify team wants to use content design to save the public sector time and money. We’re looking for volunteers to help us work out how.
What do we mean when we talk about services?
To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
A user research lab for all of government
GDS recently moved to a new office, which gave us the opportunity to redesign our user research lab. We use it to carry out research into all the things we deliver, from guidance and standards to common components. Our lab is open to the rest of government so that they can carry out research into their own projects and services.
Related content and links
Government’s authentication and digital identity solution
Read GDS’s recent blog post for an update on our one login for government programme, including live beta, onboarding and feature development.
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.