What do first-time users think of the GOV.UK Prototype Kit?
How user research has helped us understand the impact changes in Version 13 had on both new and existing users.
User research
You can find more information about user research on the dedicated User research in government blog.
Understanding user satisfaction on GOV.UK Notify
Posted by:
Ia Croxton - Senior User Researcher for GOV.UK Notify, Government Digital Service, Posted on:
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Categories:
GOV.UK Notify, User research
What GOV.UK Notify learned by sending this year’s satisfaction survey to more people.
The Single Data Environment: joined-up digital analytics
Posted by:
Daisy Wain - Lead Performance Analyst for GOV.UK, Government Digital Service and Tina Mermiri - Head of Data Services, Government Digital Service, Posted on:
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Categories:
Data, User research, Ways of working
How GDS plans to unlock actionable insights through end-to-end visibility of whole user journeys, ultimately enabling better data-driven decisions.
Podcast: Improving navigation on GOV.UK
When was the last time you noticed any changes to GOV.UK? We share how and why we’ve updated its homepage and menu bars.
Podcast: Understanding the complexity of users' lives
Why build a product people won't or can't use? Our user researchers share their approach to understanding needs for government’s single sign-on.
Join the user research panel for GDS products and services
Posted by:
Andy Parker - Senior User Researcher for GOV.UK Notify, Government Digital Service, Posted on:
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Categories:
Digital Service Platforms, GOV.UK Notify, GOV.UK Pay, Service design, User research
We’re launching a new way for civil and public servants to help us iterate the Government Digital Service’s digital products and services.
One Login for Government: December 2021 update
Posted by:
Natalie Jones OBE - Director of Digital Identity, Government Digital Service, Posted on:
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Categories:
GOV.UK One Login, Service design, User research
In this blogpost, we address the GDS approach to identity checking and our delivery plan for a new system - Natalie Jones, Director of Digital Identity explains.
Single sign-on: What we learned during our identity alpha
Posted by:
Richard Walker - Senior Product Manager for Digital Identity, Government Digital Service, Posted on:
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Categories:
GOV.UK, GOV.UK One Login, Service design, User research
Find out what the team building government’s new single sign-on solution learnt about prototyping, inclusion, apps and more during its digital identity alpha.
Podcast: Collecting information from users
Posted by:
The GDS Team, Posted on:
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Categories:
People and skills, Podcast, Service design, Transformation, User research, Ways of working
Struggle to collect information from your users? Hear from the GDS team that’s trying to make every form on GOV.UK accessible, easy to use and quick to process.
We’re hiring more user researchers at GDS
Posted by:
Pablo Romero - Lead User Researcher for Digital Identity, Government Digital Service, Nick Breeze - Lead User Researcher, Government Digital Service and Chris Marshall - Lead User Researcher for GOV.UK, Government Digital Service, Posted on:
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Categories:
GDS team, People and skills, User research
Several user researchers across GDS programmes share their personal experiences and what they're working on right now, as part of the GDS Strategy.
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.