In this blogpost, we address the GDS approach to identity checking and our delivery plan for a new system - Natalie Jones, Director of Digital Identity explains.
You can find more information about user research on the dedicated User research in government blog.
Find out what the team building government’s new single sign-on solution learnt about prototyping, inclusion, apps and more during its digital identity alpha.
Struggle to collect information from your users? Hear from the GDS team that’s trying to make every form on GOV.UK accessible, easy to use and quick to process.
Several user researchers across GDS programmes share their personal experiences and what they're working on right now, as part of the GDS Strategy.
The GOV.UK Notify team wants to use content design to save the public sector time and money. We’re looking for volunteers to help us work out how.
To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
GDS recently moved to a new office, which gave us the opportunity to redesign our user research lab. We use it to carry out research into all the things we deliver, from guidance and standards to common components. Our lab is open to the rest of government so that they can carry out research into their own projects and services.
Alan Rider from the Department for Transport (DfT) talks about developing the DfT Digital Data Index and how the team went about determining its users' needs.
We worked with the Department for Education and its agencies to make it easier for GOV.UK users to find the content they need. The results of this work are now starting to become visible to users.
Defra's new online fishing rod licence service recently moved from private to public beta. Head of Digital at Defra, Sally Meecham, explains why it's so simple, a child can use it.