GOV.UK
Welcome to the updated Service Standard
The updated Service Standard is now live. Here's why we've changed it and what those changes mean for you.
Stephen Gill
What’s happening with the service standard?
We're getting close to a final draft of the updated Service Standard - here's more detail on what's been added, what's been removed and what's not changing.
What we need to do to support end-to-end services across government
We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.
Help us update the Service Standard
We last updated the Service Standard in 2015. Since then, things have moved on. Sign up for one of our workshops to give your feedback on the proposed changes to the Standard.
When content design meets service design
If you want to make big improvements to content, you have to understand how that content works as part of a service.