We're getting close to a final draft of the updated Service Standard - here's more detail on what's been added, what's been removed and what's not changing.
We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.
We last updated the Service Standard in 2015. Since then, things have moved on. Sign up for one of our workshops to give your feedback on the proposed changes to the Standard.
If you want to make big improvements to content, you have to understand how that content works as part of a service.