Stephen Gill

What we need to do to support end-to-end services across government

Posted by: Stephen Gill and Stephanie Marsh, Posted on: 7 March 2018 - Categories: Service standard, Transformation

We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.

Help us update the Service Standard

Posted by: Stephen Gill and Lydia Howland, Posted on: 27 September 2017 - Categories: Service standard

We last updated the Service Standard in 2015. Since then, things have moved on. Sign up for one of our workshops to give your feedback on the proposed changes to the Standard.

When content design meets service design

Posted by: Lucy Hartley, Holly Challenger and Stephen Gill, Posted on: 20 April 2016 - Categories: Style, content and design

If you want to make big improvements to content, you have to understand how that content works as part of a service.