To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.
Related content and links
Government Digital Service
GDS is here to make digital government simpler, clearer and faster for everyone. Good digital services are better for users, and cheaper for the taxpayer.
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
- Get involved with the launch of early access to GOV.UK Forms 27 November 2023
- How we’re opening up access to GOV.UK Forms 3 October 2023
- GOV.UK Pay product strategy and upcoming features 6 September 2023