To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.
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Government Digital Service
Government Digital Service (GDS) is leading the digital transformation of government.
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- Introducing GOV.UK Accounts 22 September 2020
- As social media changes, so does GDS’s Playbook 21 September 2020
- Developers lead cross-government collaboration on GOV.UK Notify 18 September 2020