To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.
Related content and links
Government Digital Service
Government Digital Service (GDS) builds platforms, products and services that help deliver a simple, joined-up and personalised experience of government to everyone.
Government’s authentication and digital identity solution
Read GDS’s recent blog post for an update on our one login for government programme, including live beta, onboarding and feature development.
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
- Podcast: Understanding the complexity of users' lives 26 January 2022
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- Join the user research panel for GDS products and services 15 December 2021