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We recently created accessibility personas to highlight common barriers faced by people with particular conditions and to provide tips on how we could design better services for them. . These personas have now been turned into login profiles to help teams across government simulate a user’s condition and the tools they may be using. . Meet our personas through the link in our bio or on our story. . #GovernmentDigitalService #GDS #Accessibility #ServiceDesign #UserResearchers #DigitalGovernment
The Global Digital Marketplace programme team started 2019 by explaining how it would tackle technology procurement corruption in South Africa, Mexico, Colombia, Indonesia and Malaysia.
Services Week happened. It was a nationwide, cross-government event that showcased end-to-end, user-focused services. We published a round-up of all the activities. As part of Services Week, we blogged about our Service Communities work.
We launched Content Publisher, our new interface for civil servants to publish content on GOV.UK, in beta.
GovTech Catalyst, a £20 million fund to help private sector innovators tackle public sector problems, launched its Round 3 challenges. The challenges included one from Leeds City Council on how to use technology to improve social housing conditions in the city.
GDS Academy launched a new course: Introduction to artificial intelligence in government.
GovWifi, the single login for public sector employees, was used more than 2 million times a month – that’s twice as often as a year ago.
Oliver Dowden, Minister for Implementation (MfI), celebrated one year in office and spoke about his year on the Government Digital Service Podcast.
One of the Accessibility in government blog’s most popular blog posts of the year was published. It was on how to use persona profiles to test accessibility.
The GOV.UK team updated the Brexit finder in preparation for potential no deal.
Sprint is GDS’s flagship event. We announced that this year’s Sprint events would be held in 5 locations: Edinburgh, Cardiff, Leeds, Belfast and London.
Lisa Barrett, Director of Digital Identify at GDS, blogged about the future of GOV.UK Verify. Her 3 areas of focus for the programme were:
- rapid alignment around our future-state plan
- engagement with the market
- delivering an excellent user-centred service
We created a single layout with consistent design elements and information hierarchy for GOV.UK. This followed an audit of all the design, layout, typographic and visual elements across the content pages.
We celebrated International Women’s Day by sharing how GDS Women’s Network has set up a new mentoring scheme.
The cross-government Design Community has grown significantly over the past few years. At a meet-up, they decided to set some community-wide objectives.
Our voice assistant work means more than 12,000 pieces of government content can be found via Alexa and Google Home.
A Let’s Talk about Race event was held at GDS. This event series brings together civil servants to share stories and experiences, and build action plans.
ConCon8, the annual content designers in government conference, happened in London.
GOV.UK Pay, a free and secure online payment service for government and public sector organisations, took its first payment for a Welsh language service. We explained the technology behind making GOV.UK Pay available in Welsh. Also in May, GDS developers implemented Apple Pay and Google Pay on GOV.UK Pay.
With changing regulations affecting public sector accessibility requirements, we advised how to publish an accessibility statement.
The International Design in Government community held their first overseas event – the International Design in Government Day at Code for America in California.
We published a guide to GDS. This explained what we offer to organisations across the public sector.
The new Government Technology Innovation Strategy was published. Alongside this, A guide to using artificial intelligence in the public sector, created by GDS and the Office for Artificial Intelligence, was published.
Kevin Cunnington, GDS’s Director General, stepped down after 3 years leading the organisation. He took on a new role at the Government International Service.
The International Design in Government Summer Conference took place in Scotland.
GDS’s step by step work on GOV.UK won a D&AD Award for Service Design. Kate Ivey-Williams and Sam Dub from the GOV.UK team spoke to the Government Digital Service Podcast about the team’s achievements.
Oliver Dowden, MfI, spoke about GOV.UK Verify at Identity Week. He announced:
- the creation of a Digital Identity Unit
- a consultation on the digital identity market
- engagement on the commercial framework
Our spend controls process continued to deliver benefits to the government, with £353 million delivered in 2018/19 alone.
Steph Marsh, Head of User Research and Analysis, visited the Canadian Digital Service to talk about the Service Standard, user-centred practice and communities of practice.
Alison Pritchard became the Director General of GDS. Before this role, she was the Director of EU Exit and Transformation at GDS. In Alison’s introductory blog post she said data, digital identity and innovation were her priorities.
A new community was set up: Muslims at GDS.
There was a government reshuffle. The GOV.UK Content team worked hard to make sure GOV.UK reflected the changing roles.
To keep people informed of accessibility requirements, GDS published guidance on how to meet the accessibility regulations.
GOV.UK’s Brexit Checker went live. This provided users with links to content and services after they completed a checklist. It was a way of providing a personalised set of results without collecting any data about an individual user.
Mark Hurrell, Head of Design, GOV.UK and Head of Graphic Design at GDS, wrote the most popular blog post in the Design in government blog’s history on the new design principles posters.
GDS set out its vision for the Future Networks for Government programme.
The first cross-government user research ethics network was established.
GOV.UK Notify, a messaging platform, reached a milestone as it was used more than half a billion times since its launch 4 years ago.
The Sustainability Network blogged about GDS’s efforts to reduce greenhouse gas emissions.
GOV.UK turned 7.
On the birthday, Simon Hart, MfI, made his first visit to GDS. He spoke to staff, visited the Accessibility and Empathy Lab and listened to show and tells.
The new Services in government blog was launched. It’s a blog for everyone keen to make services work better for users. Some of its first blog posts included how to set up a service community and a shoutout for Services Week 2020.
It’s easier for public sector organisations to apply for a .gov.uk domain name after the process was relaunched.
Cloud First policy is here to stay. Rhiannon Lawson, Head of Technology Policy, and Tom March, Lead Technology Adviser at GDS, explained the user research behind the decision.
Since the Digital, Data and Technology (DDaT) Profession Capability Framework was launched in 2017, we reviewed the framework to see how it could be improved.
Jen Allum, Deputy Director, Head of GOV.UK, set out the next big phase of GOV.UK. GDS wants to deliver a joined-up, personalised and end-to-end service for users. Brexit has been a catalyst for this work.
Nimisha Patel, Cabinet Office Chief Digital Information Officer, started at GDS. She leads GDS's Delivery and Support Group and has responsibility for the DDaT function across Cabinet Office.
The final overseas International Design in Government conference happened in Rotterdam.
The General Election led to Boris Johnson MP remaining as Prime Minister.
GDS turned 8.
We ended the year with the 2019 ‘year in review’ podcast.