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In case you missed it: what happened during Services Week

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A sheet of Service Week stickers. One says "Service maker", another says "Deliver whole services for users" and a third says "I deliver services"

As part of the first ever Services Week, a series of cross-government events have been taking place around the UK looking at how we can work together to deliver end-to-end, user-focused services.

Here's a recap of some of the highlights, as told through social media.


timpaul tweeted at 12:43 PM · Jan 28, 2019 (tweet content below)
"As part of #ServicesWeek @Amy_Hupe and @NickColley are teaching content designers how to use GitHub to update guidance in the GOV.‌UK Design System. We also get to dish out the new ‘Contributor’ stickers that @ignaciaorellana designed"


DWPDigital tweeted at 3:20 PM · Jan 29, 2019 (tweet content below)
"We're at @LeedsGovDesign for #ServicesWeek today. @ermlikeyeah talks about the importance of #design and collaboration in building better services for users."
pjmoran tweeted at 1:39 PM · Jan 29, 2019 (tweet content below)
"Great session @DVSAdigital in #Nottingham for #servicesweek exploring how #userresearch and #performanceanalysis work well together. Great work team"
DigitalCourtney tweeted at 2:41 PM · Jan 29, 2019 (tweet content below)
"Absolutely loved form-a-palooza this morning. Great to create a low-fidelity prototype and transition to user testing withing minutes. Thanks @GDSTeam #servicesweek"
lisajjeffery tweeted at 3:55 PM · Jan 30, 2019 (tweet content below)
"Inspiring day at the first #HMPPSDigitalOpenDay in Sheffield with @Fitzdigitalgov @CarolBrooke8 and team @Justice_Digital showing how user-centred services are delivered #ServicesWeek"


lisajjeffery tweeted at 2:15 PM · Jan 30, 2019 (tweet content below)
"For #ServicesWeek across the civil service we hosted a prototyping surgery - an opportunity to meet colleagues in other depts and show what we do! #phedigital thanks to all who came"
alexgadsby tweeted at 8:28 PM · Jan 30, 2019 (tweet content below)
"Mapping experiences of moving house, starting a new job and going on holiday #ServicesWeek"
jallen300 tweeted at 8:21 PM · Jan 30, 2019 (tweet content below)
"Really interesting talks tonight at @MoJGovUK @Justice_Digital on 'Designing Whole Services'. @jrez set the scene with a look at how government silos keep us from seeing and acting on the bigger picture... #servicesweek #servicedesign"
TrickeyLisa tweeted (tweet content below)
"#servicesweek day 3, hack day, experience session for accessibility and digital skills for Dorset:"


DWPDigital tweeted at 2:38 PM · Jan 31, 2019 (tweet content below)
"We're in our Newcastle hub for #ServicesWeek today! Delivery manager Annika explains how our teams have enjoyed learning and sharing with @HMRCdigital, local government and more"
Martin_Jordan tweeted at 2:01 PM · Jan 31, 2019 (tweet content below)
"In the UK Civil Service, between 43,000 and 86,000 employees may have dyslexia. 4,730 possibly have autism. How are they supported at their workplace?” —@ClareHussey @ilovefactories talking about neurodiversity during #ServicesWeek"
StaceyPhillips_ tweeted at 1:11 PM · Jan 31, 2019 (tweet content below)
"User research best practice from @AmyontheRoad @dxw at Services Week with @Ofstednews #ServicesWeek"
RegistersOfScot tweeted at 7:53 AM · Jan 31, 2019 (tweet content below)
"Why is user-centred design so fundamental to the public sector? Our very own Hilary Brownlie (@hb_stylo) explains more #ServicesWeek"


joehonywill tweeted at 12:45 PM · Feb 1, 2019 (tweet content below)
"Great conversations about the importance of intent behind words and the the importance of user needs when thinking about design patterns. #ServicesWeek"
LouiseDowne tweeted (tweet content below)
"How do you fix the fact that the structure of Government isn’t designed to meet user needs? We’re creating communities of people working on end to end services across gov to fix it.… #ServicesWeek"

If you have any questions about Services Week feel free to email us.

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  1. Comment by Wendy Bradley posted on

    Learnt so much from our service design week , thanks to our IT colleagues at Dorset County council ….Great Job !

  2. Comment by DELIA posted on

    Might have missed it but would like a link to the opening talk from GDS on day one please.