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Crowdsourcing guidance on what good services look like

pieces of paper attached to a wall. One reads 'be consistent throughout' and the other one 'have no dead ends'

...it, and we do have examples of what we mean, but we don’t have one complete picture. Lou Downe, GDS’s former Director of Design, identified this problem and suggested an...

Podcast: The International Design in Government community

Posted by: , Posted on: - Categories: Podcast, Service design
the interviewer and 2 interviewees in the recording studio, the screen behind the says 'Government Digital Service podcast, with Laura, Kara and Martin'

https://governmentdigitalservice.podbean.com/mf/play/fxgcct/International_design_in_government_podcast_ep12_Martin_Jordan_Kara_Kane_190925_final_mix.mp3   The International Design in Government community brings together design-minded public servants from all over the world to share best practice, discuss shared challenges and learn from one another....

As social media changes, so does GDS’s Playbook

The rules of the game have changed. Have you? GDS Social Media Playbook.

...to understand what you’re actually trying to say. Look out for your colleagues when you look out for your users We gave our community management section a bit of a...

How rewriting text messages can help services to save money

A person's hands are holding a smartphone with a notification text on the screen.

...It’s important that services get the best value for money from the messages they send. To help them do this, we’ve been reading (and rewriting) their text messages. Less is...