Karl Chillmaid - Senior Content Designer for GOV.UK Notify, Government Digital Service

How rewriting text messages can help services to save money

Karl Chillmaid - Senior Content Designer for GOV.UK Notify, Government Digital Service, 20 July 2022 - Digital Service Platforms, GOV.UK Notify, Transformation

GOV.UK Notify helped Leicester City Council to reduce the cost of the messages it sends. All it took was a little content design.

Can GOV.UK Notify help the public sector write better emails, text messages and letters?

Karl Chillmaid - Senior Content Designer for GOV.UK Notify, Government Digital Service, 18 August 2020 - GOV.UK Notify, User research

The GOV.UK Notify team wants to use content design to save the public sector time and money. We’re looking for volunteers to help us work out how.

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