The way government thinks about services is changing and so is the way we write guidance for the Service Manual. Here’s what we’ve done so far on our new guidance model and what’s coming up next.
A GDS content designer shares some tips on how content designers can work effectively as part of a product or service team.
Doing complex tasks like ‘starting a business’ or ‘learning to drive’ means users have to find lots of different pieces of content and interact with government lots of times. We’ve been working to take all these bits and pieces and build them into a coherent service journey, which will be displayed on a single page.
ConCon is the cross-government content conference. A biannual learning festival bringing together colleagues from across government to share good practice, tackle shared challenges, and find new ways to collaborate.
We want to make it easier for users to find what they need on GOV.UK. So, we partnered with the Department for Transport and its agencies to transform the GOV.UK transport content.
We worked with the Department for Education and its agencies to make it easier for GOV.UK users to find the content they need. The results of this work are now starting to become visible to users.