New social media platforms and trends, and trends on these platforms, spring up all the time. To keep users of the GDS Social Media Playbook informed, Vanessa Schneider highlights key changes and updates.
Vanessa Burke - former Senior Channels and Community Manager, Government Digital Service
Vanessa is Senior Channels and Community Manager after starting at GDS as Media Manager.
Recently we've been blogging a lot about how coronavirus has changed operations within government. Here we share how we changed our community management techniques to cope with the huge increase of user queries and what our top tips to other organisations are.
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