The way government thinks about services is changing and so is the way we write guidance for the Service Manual. Here’s what we’ve done so far on our new guidance model and what’s coming up next.
You can find more information about content design as a profession in the Digital, Data and Technology Capability Framework.
A GDS content designer shares some tips on how content designers can work effectively as part of a product or service team.
Doing complex tasks like ‘starting a business’ or ‘learning to drive’ means users have to find lots of different pieces of content and interact with government lots of times. We’ve been working to take all these bits and pieces and build them into a coherent service journey, which will be displayed on a single page.
ConCon is the cross-government content conference. A biannual learning festival bringing together colleagues from across government to share good practice, tackle shared challenges, and find new ways to collaborate.
We’ve been developing a new design system for government services. GOV.UK Design System will contain all the styles, components and design patterns that teams in government need to create user-centred digital services.
We want to make it easier for users to find what they need on GOV.UK. So, we partnered with the Department for Transport and its agencies to transform the GOV.UK transport content.
People don’t care about our internal processes. They just want to ‘do the thing’ – set up their limited company or register for self-assessment. Here's how we helped them do that.
We worked with the Department for Education and its agencies to make it easier for GOV.UK users to find the content they need. The results of this work are now starting to become visible to users.
How GDS worked with Public Health England to train their staff in writing effectively.
GDS is here to support government departments in their digital transformation. Jen Lambourne tells us how she worked with the Ministry of Justice to develop technical writing skills.