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Government Digital Service, Department for Science, Innovation and Technology

Insights from the first five months of the GOV.UK app public beta

Graphic showing 3 mobile phone screens with GOV.UK App on them. Title "GOV.UK Public beta"

Insights from the first five months of the GOV.UK app public beta

The GOV.UK App went live in public beta in July. Find out what's been happening in the first 5 months, and what's coming next.

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Doing the hard work to make accessibility simple

Posted by: Alistair Duggin - former Head of Accessibility, Government Digital Service, Posted on: 19 May 2016 - Categories: Accessibility
Photo of Alistair Duggin speaking at a GDS all staff event - slide reads "My job is to make sure GOV.UK is accessible"

...your service and include them in the design and testing of it. This is all too rarely done. A better approach to accessibility A better approach is to help people...

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Guest post - The other side of the table: leading service standard assessments

Posted by: Kit Collingwood, Posted on: 16 May 2016 - Categories: Service design
Screen Shot of service assessment page on GOV.UK

...a service manager and have represented teams in around a dozen service standard assessments; this post is about what I’ve learned from sitting on the other side of the table....

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What government might look like in 2030

Posted by: Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on: 11 May 2016 - Categories: Digital Service Platforms, Digital strategy, GDS team, GOV.UK, People and skills

...we have today that let us collaborate with colleagues or connect with customers in real-time didn’t exist. Back then, you still bought your music on CDs. Even the most visionary...

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Doing the hard work to make talks readable

Posted by: Giles Turnbull, Posted on: 10 May 2016 - Categories: Accessibility, Content design, Events
Crowd of people in an auditorium (taken at Sprint 16 event) with laptop in the foreground with a presentation loaded onto it.

The slides aren't the thing. They're what make you pay attention to the thing.

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Thank you, Advisory Board

Posted by: Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on: 29 April 2016 - Categories: GDS team
Members of the advisory board around a boardroom table

...Ltd Saul Klein – CEO and Founder of LoveFilm Baroness Lane-Fox – Co-Founder of lastminute.com Brian McBride – Chairman of ASOS and former UK Managing Director of Amazon.co.uk Herman Narula...

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Data literacy: helping non-data specialists make the most of data science

Posted by: Ed Parkes, Posted on: 27 April 2016 - Categories: Data
Pile of sticky notes including phrases like 'programming'; 'data first mind set'; 'domain knowledge'; curiosity' etc

Data science techniques at the heart of government transformation Data literacy has a vital role to play in developing government policy and in delivering services that meet the needs of...

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Communities of people inspiring each other

Posted by: Jock Busuttil, Posted on: 25 April 2016 - Categories: GDS team, People and skills
Group of 'product people' from the DWP digital academy #transformingtogether

...like this one and the Government Service Design Manual. There is also a whole heap of knowledge still hidden away in the heads of product managers, service managers, and others...

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When content design meets service design

Posted by: Lucy Hartley, Holly Challenger and Stephen Gill - Content Lead for GOV.UK, Government Digital Service, Posted on: 20 April 2016 - Categories: Content design, Service design
Sticky notes on a window - view of Holborn in the background. Notes are asking questions about import and export

...(eg apply, register, or pay for something). With importing and exporting, a lot of the complexity comes from working out whether you need to complete a form - and if...

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Thank you Liam

Posted by: Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on: 18 April 2016 - Categories: GDS team
Liam Maxwell

...In his new job, Liam will be in charge of coordinating various strands of technology policy across the Department for Culture, Media, and Sport (DCMS) and Cabinet Office. He’ll be...

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What we mean by service design

Posted by: Lou Downe - former Director for Design and Service Standards, Government Digital Service, Posted on: 18 April 2016 - Categories: Service design
Poster on a door - "I want to fish: digital service" - blurred office scene in background

Our aim over this parliament is to transform the relationship between the citizen and state: to transform government, together. Service design is a big part of how we plan to do that

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