At GDS we’re doing the hard work to make service design simple for all of government. Here are 6 of the things we’ll be working on this year that will help us design better services across government.
Lou Downe - former Director for Design and Service Standards, Government Digital Service
Head of design for government
We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
Our aim over this parliament is to transform the relationship between the citizen and state: to transform government, together. Service design is a big part of how we plan to do that
We’ve talked elsewhere about how to make and share service patterns, but now seems a good time to explain in more detail what they do and how important they are.
A few weeks ago I wrote a post on the design blog about what public services might look like in a world of government as a platform.
Licence, permit, registration, certification, accreditation - government has lots of different ways for people to get permission to do something.
Related content and links
Government Digital Service
GDS is here to make digital government simpler, clearer and faster for everyone. Good digital services are better for users, and cheaper for the taxpayer.
Subscribe to Open Notes
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
- How we let GOV.UK Notify users set their own branding 23 January 2023
- Government Digital Service: updates on our 2021-2024 strategy 20 December 2022
- Understanding user satisfaction on GOV.UK Notify 9 November 2022