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Lou Downe - former Director for Design and Service Standards, Government Digital Service

Head of design for government

6 ways we’re helping to make government services better in 2018

People sitting around a laptop with one of them explaining something

At GDS we’re doing the hard work to make service design simple for all of government. Here are 6 of the things we’ll be working on this year that will help us design better services across government.

Taking service design to Parliament

Poster with the words 'good services are verbs, bad services are nouns'

We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.