Notes from a Swedish explorer
...of doing things. When building the web development part of the new service we tried out agile methodologies and started to follow the GDS blog, - learning from GDS’s work...
User research
You can find more information about user research on the dedicated User research in government blog.
Guest post: joining a GDS service standard assessment panel
GDS conducts Service Standard Assessments for public-facing services with more than 100,000 transactions per year. All smaller services are assessed internally by departments. As the expertise within departments has grown,...
My new favourite form. Really.
...we’re discussing over 100 of them on our design patterns hackpad, and we only publish a pattern on our Service Manual when we’ve got plenty of evidence from user research...
User research for government around the world
Here at GDS we are privileged to meet digital teams from around the world, and we often stay in touch well after our first meeting.
China tourist visas: user research
...don't forget to sign up to email alerts. Transcript: Apply for a UK tourist visa from China - user research case study Home Office user researcher Katy Arnold talks about...
Our GDS user research lab is 6 months old
When we were designing and building our user research lab, we learned a lot about how best to build one. During the past 6 months of running our lab, we've learned even more.
Designing assisted digital based on research, not assumption
...It’s important to understand the context in which users are accessing our digital service. The prison visit booking team surveyed over 2,200 callers to the booking lines. They’ve used the...
Vertical campfires: our user research walls
...some of ours. Carer’s Allowance: mapping the service transaction Many teams use their wall to map out end-to-end transactions for a service. The Carer’s Allowance team have done just that....
Helping government find user needs with analytics
Over the last couple of months we’ve run search engine optimisation and analytics workshop sessions for content designers in government departments and agencies.
User needs and revolutions
In 2010, Martha Lane Fox (the UK’s Digital Champion at the time) completed her review of the government’s web offering.
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
Leading Government Digital and Data
