Notes from a Swedish explorer
...findings. User research is one part research and two parts communication. Writing this post is one way of communicating what I’ve learned. I would like to start with the most...
User research
You can find more information about user research on the dedicated User research in government blog.
Guest post: joining a GDS service standard assessment panel
...sense for those who use them. There are huge challenges in assessing government services but I’m right behind it. Follow Katy on Twitter, and don't forget to sign up for...
My new favourite form. Really.
...Licence: Creative Commons Attribution Images Money Making better forms isn't easy I’m a forms specialist - I work with organisations to help them make their forms easier to fill in...
User research for government around the world
Here at GDS we are privileged to meet digital teams from around the world, and we often stay in touch well after our first meeting.
China tourist visas: user research
...solid evidence that some key elements in the design needed to change. We’d had our doubts about some aspects of the form and the way we were asking for some...
Our GDS user research lab is 6 months old
When we were designing and building our user research lab, we learned a lot about how best to build one. During the past 6 months of running our lab, we've learned even more.
Designing assisted digital based on research, not assumption
...them to use the digital service. Redesigned and rebuilt digital services are simpler, clearer, and faster. They use plain English, not confusing legal jargon. They don’t make users fill out...
Vertical campfires: our user research walls
...Identity Assurance (IDA): connecting with a big project team The Identity Assurance team have used a high-traffic passageway as their wall. Everyone on the IDA project team passes the wall...
Helping government find user needs with analytics
Over the last couple of months we’ve run search engine optimisation and analytics workshop sessions for content designers in government departments and agencies.
User needs and revolutions
In 2010, Martha Lane Fox (the UK’s Digital Champion at the time) completed her review of the government’s web offering.
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
Part of Government Digital and Data
