Guest post: joining a GDS service standard assessment panel
Katy Arnold, Head of User Research and Design at Home Office, talks about her experience of joining a GDS service standard assessment panel.
User research
You can find more information about user research on the dedicated User research in government blog.
My new favourite form. Really.
Forms specialist Caroline Jarrett talks about what makes a great form, and why you should care.
User research for government around the world
Here at GDS we are privileged to meet digital teams from around the world, and we often stay in touch well after our first meeting.
China tourist visas: user research
User research is a large part of what we do here at GDS, but we aren't the only ones hard at work doing it
Our GDS user research lab is 6 months old
When we were designing and building our user research lab, we learned a lot about how best to build one. During the past 6 months of running our lab, we've learned even more.
Designing assisted digital based on research, not assumption
Our eighth design principle is build digital services, not websites. “Our service doesn’t begin and end at our website. It might start with a search engine and end at the post office.”
Vertical campfires: our user research walls
A quick walk around our offices and you’ll see that vertical surfaces, whether wall or not, are both covered and coveted.
Helping government find user needs with analytics
Over the last couple of months we’ve run search engine optimisation and analytics workshop sessions for content designers in government departments and agencies.
User needs and revolutions
In 2010, Martha Lane Fox (the UK’s Digital Champion at the time) completed her review of the government’s web offering.
User research - a day in the life
) This week, Cath Richardson and Jon Rimmer talk about some of the user research methods we are using at GDS to help us understand how people use our online services.
Related content and links
How accessible is your website?
Public sector organisations have a legal duty to make websites accessible by 23 September 2020. Find out how your organisation is impacted at GOV.UK/accessibility-regulations
GOV.UK service and product owners need to upload an accessibility page and publishers need to upload an accessible documents policy.