Katy Arnold, Head of User Research and Design at Home Office, talks about her experience of joining a GDS service standard assessment panel.
You can find more information about user research on the dedicated User research in government blog.
Forms specialist Caroline Jarrett talks about what makes a great form, and why you should care.
Here at GDS we are privileged to meet digital teams from around the world, and we often stay in touch well after our first meeting.
User research is a large part of what we do here at GDS, but we aren't the only ones hard at work doing it
When we were designing and building our user research lab, we learned a lot about how best to build one. During the past 6 months of running our lab, we've learned even more.
Our eighth design principle is build digital services, not websites. “Our service doesn’t begin and end at our website. It might start with a search engine and end at the post office.”
A quick walk around our offices and you’ll see that vertical surfaces, whether wall or not, are both covered and coveted.
Over the last couple of months we’ve run search engine optimisation and analytics workshop sessions for content designers in government departments and agencies.
In 2010, Martha Lane Fox (the UK’s Digital Champion at the time) completed her review of the government’s web offering.
) This week, Cath Richardson and Jon Rimmer talk about some of the user research methods we are using at GDS to help us understand how people use our online services.