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User research

You can find more information about user research on the dedicated User research in government blog.

Can GOV.UK Notify help the public sector write better emails, text messages and letters?

Illustration of a mobile phone, a laptop and a letter.

The GOV.UK Notify team wants to use content design to save the public sector time and money. We’re looking for volunteers to help us work out how.

A user research lab for all of government

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GDS user research lab

GDS recently moved to a new office, which gave us the opportunity to redesign our user research lab. We use it to carry out research into all the things we deliver, from guidance and standards to common components. Our lab is open to the rest of government so that they can carry out research into their own projects and services.