We worked with the Department for Education and its agencies to make it easier for GOV.UK users to find the content they need. The results of this work are now starting to become visible to users.
You can find more information about user research on the dedicated User research in government blog.
Defra's new online fishing rod licence service recently moved from private to public beta. Head of Digital at Defra, Sally Meecham, explains why it's so simple, a child can use it.
Data infrastructure is about building the foundations for the way government uses data. This work deals with some very technical, system-level infrastructure. So we did some user research.
A few years ago, when I was organising finance and procurement for the GDS user research lab I was gung-ho and eager to get everyone involved and enthusiastic too. It proved a very good move.
Today we hear from two content experts about testing content (don't worry, the Yoda will make sense if you read on).
Lars Boström is a Team Leader and Web Coordinator at the Swedish Consumer Agency. Here, Lars talks about his experience of job shadowing user researchers at GDS.
Katy Arnold, Head of User Research and Design at Home Office, talks about her experience of joining a GDS service standard assessment panel.
Forms specialist Caroline Jarrett talks about what makes a great form, and why you should care.
Here at GDS we are privileged to meet digital teams from around the world, and we often stay in touch well after our first meeting.
User research is a large part of what we do here at GDS, but we aren't the only ones hard at work doing it