User needs and revolutions
In 2010, Martha Lane Fox (the UK’s Digital Champion at the time) completed her review of the government’s web offering.
Padma Gillen
Padma is a content designer and product content lead for the 'Services and information' bit of GOV.UK.
Writing for a citizen isn’t the same as for a customer
I’ve written web content for everyone from huge corporations to one-person start ups, and from small charities to central government departments. But for the last few months I’ve been writing ‘citizen-facing’ content (ie for the public, rather than policy-makers and …
Related content and links
How accessible is your website?
Public sector organisations have a legal duty to make websites accessible by 23 September 2020. Find out how your organisation is impacted at GOV.UK/accessibility-regulations
GOV.UK service and product owners need to upload an accessibility page and publishers need to upload an accessible documents policy.