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Padma Gillen

Padma is a content designer and product content lead for the 'Services and information' bit of GOV.UK.

Writing for a citizen isn’t the same as for a customer

Posted by: , Posted on: - Categories: Content design, GOV.UK

I’ve written web content for everyone from huge corporations to one-person start ups, and from small charities to central government departments. But for the last few months I’ve been writing ‘citizen-facing’ content (ie for the public, rather than policy-makers and …