Padma Gillen

Padma is a content designer and product content lead for the 'Services and information' bit of GOV.UK.

User needs and revolutions

Posted by: Padma Gillen, Posted on: 23 April 2014 - Categories: Style, content and design

In 2010, Martha Lane Fox (the UK’s Digital Champion at the time) completed her review of the government’s web offering.

Writing for a citizen isn’t the same as for a customer

Posted by: Padma Gillen, Posted on: 10 October 2012 - Categories: GOV.UK, Style, content and design

I’ve written web content for everyone from huge corporations to one-person start ups, and from small charities to central government departments. But for the last few months I’ve been writing ‘citizen-facing’ content (ie for the public, rather than policy-makers and …