User needs and revolutions
In 2010, Martha Lane Fox (the UK’s Digital Champion at the time) completed her review of the government’s web offering.
Padma Gillen
Padma is a content designer and product content lead for the 'Services and information' bit of GOV.UK.
Writing for a citizen isn’t the same as for a customer
I’ve written web content for everyone from huge corporations to one-person start ups, and from small charities to central government departments. But for the last few months I’ve been writing ‘citizen-facing’ content (ie for the public, rather than policy-makers and …
Related content and links
Subscribe to Open Notes
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.