Guest post: joining a GDS service standard assessment panel
Katy Arnold, Head of User Research and Design at Home Office, talks about her experience of joining a GDS service standard assessment panel.
Katy Arnold
China tourist visas: user research
User research is a large part of what we do here at GDS, but we aren't the only ones hard at work doing it
Guest post: user research at the Home Office
Katy Arnold is a User Researcher at the Home Office. The Home Office Visas exemplar is one of 25 projects leading the digital transformation of government.
Testing with users around the world
Posted by:
Katy Arnold and Chris Atherton, Posted on:
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Categories:
GDS team, GOV.UK, Transformation
A couple of weeks ago, the team who worked on the visit visa alpha for the Home Office came in to GDS to talk about how it went. We asked Katy Arnold and Chris Atherton to explain a bit more …
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