Katy Arnold, Head of User Research and Design at Home Office, talks about her experience of joining a GDS service standard assessment panel.
User research is a large part of what we do here at GDS, but we aren't the only ones hard at work doing it
Katy Arnold is a User Researcher at the Home Office. The Home Office Visas exemplar is one of 25 projects leading the digital transformation of government.
A couple of weeks ago, the team who worked on the visit visa alpha for the Home Office came in to GDS to talk about how it went. We asked Katy Arnold and Chris Atherton to explain a bit more …
Related content and links
Government Digital Service
Government Digital Service (GDS) is leading the digital transformation of government.
How accessible is your website?
Public sector organisations have a legal duty to make websites accessible. Find out how your organisation is impacted at GOV.UK/accessibility-regulations
- The Document Checking Service: trialling online passport validity checks 16 November 2020
- New approaches to GOV.UK content 5 November 2020
- Podcast: Celebrating Black Excellence in Tech 27 October 2020