Guest post: joining a GDS service standard assessment panel
...sense for those who use them. There are huge challenges in assessing government services but I’m right behind it. Follow Katy on Twitter, and don't forget to sign up for...
Katy Arnold
China tourist visas: user research
...solid evidence that some key elements in the design needed to change. We’d had our doubts about some aspects of the form and the way we were asking for some...
Guest post: user research at the Home Office
...the current Priority Service to come to our offices for a demonstration of the form. At the moment, the service uses long paper forms that often require repeated entry of...
Testing with users around the world
Posted by:
Katy Arnold and Chris Atherton, Posted on:
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Categories:
GDS team, GOV.UK, Transformation
...we want to make the best possible customer journey for people coming for a lovely holiday in the UK. Testing all over the globe We have a network of staff...
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