Katy Arnold, Head of User Research and Design at Home Office, talks about her experience of joining a GDS service standard assessment panel.
User research is a large part of what we do here at GDS, but we aren't the only ones hard at work doing it
Katy Arnold is a User Researcher at the Home Office. The Home Office Visas exemplar is one of 25 projects leading the digital transformation of government.
A couple of weeks ago, the team who worked on the visit visa alpha for the Home Office came in to GDS to talk about how it went. We asked Katy Arnold and Chris Atherton to explain a bit more …