You can find more information about service design on the dedicated Services in government blog.
To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.
At GDS we’re doing the hard work to make service design simple for all of government. Here are 6 of the things we’ll be working on this year that will help us design better services across government.
We last updated the Service Standard in 2015. Since then, things have moved on. Sign up for one of our workshops to give your feedback on the proposed changes to the Standard.
Roadmaps are great tools for making strategic decisions in spaces with low certainty. Here are 3 tips for getting the most out of roadmaps for your service.
Not so long ago, product roadmaps in government were viewed as experimental and optional. Now, they’re seen as an important tool for delivering better products and transforming government services.
The apprenticeship service passed its private beta assessment in December. Here’s how the Skills Funding Agency worked with GDS to get the service to this stage, and how feedback will be incorporated in public beta.
We’ve launched the Service Toolkit to give teams across government quick access to the resources they need to build and run services.
From a user’s point of view, the definition of a government service is simple: it helps you do something. How services are designed and made across government is far less simple.
It’s the time of the year for ‘Best-of lists’. In keeping with the season, we’ve been looking back over some of the most popular blog posts of 2016. Here’s a selection.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.