You can find more information about service design on the dedicated Services in government blog.
Workshops, talks and training events will be happening across the UK looking at how we can work together to deliver end-to-end, user-focused services. See the agenda, find out why departments are getting involved and how you can take part.
The first cross-government Services Week will be held in January. Learn more about what we'll be doing and how you can contribute and participate.
As GOV.UK marks its sixth birthday, we look at how step by step navigation on the site is making things better for users.
...need it. We’ll still promote open standards and ask service teams to open source new code. And we’ll still ask service teams to avoid locking in particular technology solutions, reuse...
There are around 50 service designers currently working across government. Here's how we set up our community to talk about our work, share ideas and spot opportunities for collaboration - and how you can join in.
...colours components like checkboxes, buttons and form inputs patterns for common tasks, like asking users for an address or helping them check a service is suitable for them We’ve also...
To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
...well as the digital elements. And it includes the internal processes that government needs to deliver an outcome. But it’s also important that it doesn’t stop services being built quickly...
...have taken part in design and user research training. The community also ran new events on service design, design crits and design patterns. This year we’re planning to run even...
The Digital Service Standard came into force in April 2014. It exists to help government build and run effective, user-focused digital services. All public-facing transactional services must meet the Digital...
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.