We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
You can find more information about service design on the dedicated Services in government blog.
I’m Kit, I work for Department for Work and Pensions (DWP), and I recently became a lead assessor for GDS service standard assessments.
If you want to make big improvements to content, you have to understand how that content works as part of a service.
Our aim over this parliament is to transform the relationship between the citizen and state: to transform government, together. Service design is a big part of how we plan to do that
Eddie Davies is a service manager at Land Registry. Today he shares the experiences of the first cross-government service manager community meeting.
Phil Rumens is the Digital Services Manager at West Berkshire Council and the vice-chair of LocalGov Digital. In this post, he talks about creating a Local Government Digital Standard.
We’ve talked elsewhere about how to make and share service patterns, but now seems a good time to explain in more detail what they do and how important they are.
Katy Arnold, Head of User Research and Design at Home Office, talks about her experience of joining a GDS service standard assessment panel.
The new Government Service Design Manual recently passed an alpha assessment and this is what we learned during the alpha.
A couple of weeks ago, our colleagues at NHS.UK wrapped up the first phase of their alpha build.