You can find more information about service design on the dedicated Services in government blog.
The Service Manual helps people across government build better services and prepare for service assessments. We've spent the past year updating the content and design of the manual. Here is some more detail on our most recent updates.
We’ve blogged before about our discovery into building better service assessments. Now we’re ready to talk about our new approach.
The Performance Platform measures how government services are performing. The team recently did a rediscovery of its work and now we’re exploring what data we should provide and how we should provide it to enable better decisions about government services.
We’ve talked before about creating patterns and tools that people building government services can use. We’re finding that other organisations are using them too; Sexual Health: 24 (SH:24) is one of them.
It’s been a few months since we last posted here about the Service Manual, the best place to find guidance and tools for government service teams. Here's an update.
I’m Katy. I’m currently working in the Digital Public Services and Business Transformation Division as part of the Scottish government’s Graduate Development Programme.
We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
I’m Kit, I work for Department for Work and Pensions (DWP), and I recently became a lead assessor for GDS service standard assessments.
If you want to make big improvements to content, you have to understand how that content works as part of a service.
Our aim over this parliament is to transform the relationship between the citizen and state: to transform government, together. Service design is a big part of how we plan to do that
If you’re interested in joining us, check out all open opportunities on the GDS careers site.