What’s happening with the service standard?
We're getting close to a final draft of the updated Service Standard - here's more detail on what's been added, what's been removed and what's not changing.
Service design
You can find more information about service design on the dedicated Services in government blog.
Building a cross-government service design community
Posted by:
Martin Jordan – former Head of Service Design, GDS, Posted on:
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Categories:
Service design
There are around 50 service designers currently working across government. Here's how we set up our community to talk about our work, share ideas and spot opportunities for collaboration - and how you can join in.
Introducing the GOV.UK Design System
Posted by:
Alice Noakes - former Product Manager for GOV.UK Design System, Government Digital Service and Amy Hupe - former Senior Content Designer, Government Digital Service, Posted on:
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Categories:
Service design
The GOV.UK Design System is now ready for teams across government to use. Take a look at how we developed it and why we think it will make things easier for service teams.
What do we mean when we talk about services?
To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
What we need to do to support end-to-end services across government
Posted by:
Stephen Gill - Content Lead for GOV.UK, Government Digital Service and Stephanie Marsh, Posted on:
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Categories:
Service design, Transformation
We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.
6 ways we’re helping to make government services better in 2018
Posted by:
Lou Downe - former Director for Design and Service Standards, Government Digital Service, Posted on:
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Categories:
Service design
At GDS we’re doing the hard work to make service design simple for all of government. Here are 6 of the things we’ll be working on this year that will help us design better services across government.
Help us update the Service Standard
Posted by:
Stephen Gill - Content Lead for GOV.UK, Government Digital Service and Lydia Howland, Posted on:
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Categories:
Service design
We last updated the Service Standard in 2015. Since then, things have moved on. Sign up for one of our workshops to give your feedback on the proposed changes to the Standard.
Make the most of your roadmap
Roadmaps are great tools for making strategic decisions in spaces with low certainty. Here are 3 tips for getting the most out of roadmaps for your service.
How we are using roadmaps in government
Not so long ago, product roadmaps in government were viewed as experimental and optional. Now, they’re seen as an important tool for delivering better products and transforming government services.
Getting the apprenticeship service through private beta
The apprenticeship service passed its private beta assessment in December. Here’s how the Skills Funding Agency worked with GDS to get the service to this stage, and how feedback will be incorporated in public beta.
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
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