Building accessible and effective end-to-end services requires a holistic approach to users and the barriers they can face. Here are some things we’re working on to reduce these barriers.
You can find more information about service design on the dedicated Services in government blog.
Listen to former Department for Work and Pensions deputy director Kit Collingwood look back on her time in the civil service and discover how she founded the OneTeamGov movement.
A series of cross-government events have been taking place around the UK all week, looking at how we can work together to deliver end-to-end, user-focused services. Here's a recap of some of the highlights, as told through social media.
Service Communities were launched in 2017 to create new ways of working on government services. Here's what we've achieved and what we've learned across different professions and organisations.
Workshops, talks and training events will be happening across the UK looking at how we can work together to deliver end-to-end, user-focused services. See the agenda, find out why departments are getting involved and how you can take part.
The first cross-government Services Week will be held in January. Learn more about what we'll be doing and how you can contribute and participate.
As GOV.UK marks its sixth birthday, we look at how step by step navigation on the site is making things better for users.
We're getting close to a final draft of the updated Service Standard - here's more detail on what's been added, what's been removed and what's not changing.
There are around 50 service designers currently working across government. Here's how we set up our community to talk about our work, share ideas and spot opportunities for collaboration - and how you can join in.
The GOV.UK Design System is now ready for teams across government to use. Take a look at how we developed it and why we think it will make things easier for service teams.