Service Communities were launched in 2017 to create new ways of working on government services. Here's what we've achieved and what we've learned across different professions and organisations.
You can find more information about service design on the dedicated Services in government blog.
Workshops, talks and training events will be happening across the UK looking at how we can work together to deliver end-to-end, user-focused services. See the agenda, find out why departments are getting involved and how you can take part.
The first cross-government Services Week will be held in January. Learn more about what we'll be doing and how you can contribute and participate.
As GOV.UK marks its sixth birthday, we look at how step by step navigation on the site is making things better for users.
We're getting close to a final draft of the updated Service Standard - here's more detail on what's been added, what's been removed and what's not changing.
There are around 50 service designers currently working across government. Here's how we set up our community to talk about our work, share ideas and spot opportunities for collaboration - and how you can join in.
The GOV.UK Design System is now ready for teams across government to use. Take a look at how we developed it and why we think it will make things easier for service teams.
To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.
At GDS we’re doing the hard work to make service design simple for all of government. Here are 6 of the things we’ll be working on this year that will help us design better services across government.