Helena Trippe and Will Myddleton share how the Digital Identity team works with colleagues in departments, like guest Tom Stewart from Veterans UK, to ensure users are getting the most out of services.
You can find more information about service design on the dedicated Services in government blog.
The Collecting Information From Users team explains how their project will help to tackle the long tail of PDF forms on GOV.UK, and how you can get involved.
We finished the experimental first phase of the GovTech Catalyst, which helped us learn where emerging technologies can add value. We learnt this in collaboration with smaller technology companies. In our next phase, we will see prototypes develop into testable products.
After a successful first edition in 2019, Services Week returns as a cross-government event series dedicated to end-to-end, user-focused services. Government organisations all across the country will be offering workshops, training, meet-ups and talks. This blog post tells you what to expect and how to participate.
In this episode of the GDS podcast, the founding members of the International Design in Government community talk about how the group began, its development and its impact, and they reveal some top tips on community management. They also discuss the community's past and upcoming events.
Service design is an established role in government. In this post, Martin Jordan, Head of Service Design at GDS, gives an overview of the various formats of support and activities available to people working on improving public services in the UK.
Listen to this month’s episode of the GDS podcast to hear about the award winning step by step work on GOV.UK. Kate Ivey-Williams and Sam Dub, from the GOV.UK team, explain why and how the navigation was created, and its impact on users.
In this post, we talk about how we crowdsourced knowledge, ideas and expertise to define what a good service looks like. Find out how we did it and why we need your feedback.
The updated Service Standard is now live. Here's why we've changed it and what those changes mean for you.
Building accessible and effective end-to-end services requires a holistic approach to users and the barriers they can face. Here are some things we’re working on to reduce these barriers.