Service design
You can find more information about service design on the dedicated Services in government blog.
The Digital by Default Service Standard comes into full force in April this year. We’ve been running assessments for a while now, and as with the services we assess, we’re also looking to continuously improve the assessment process itself with …
When it comes to improving our offering, looking at what people search for on GOV.UK is one of the best ways we can understand what you want from government information. The search box allows you to articulate what you want …
Last week we released performance dashboards for six Foreign & Commonwealth Office services, including payment for registering births, marriages and deaths abroad.
We know that great work is already going on inside and outside government to help people use digital services. We’re collecting examples to share as best practice and to learn from as we develop ideas for assisted digital support. We’ve …
The Government Digital Strategy says that all new or redesigned digital services will meet the Digital by Default Service Standard from April 2014. Before then, GDS is using the standard to support the Cabinet Office spending controls, to deepen knowledge of …
Rather than running our own room full of servers, or worrying too much about physical computers, we have chosen to run GOV.UK on an Infrastructure as a Service (IaaS) platform. What does that mean and why did we make that …
Very shortly we're going to release an alpha version of design principles. I thought I'd explain some of the thinking behind them in advance of that release. Firstly, why design principles?
At GDS, we have been building teams focused around product rather than teams focused solely on expertise and I am pretty typical of this ethos. My background is graphic design, so working on the web meant I needed to learn …
Directgov has had a mobile website since 2005. To put this into context, the top selling device that year was the Nokia 1110 (pictured below) - so as you can imagine we were quite limited with what we could achieve.