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Government Digital Service, Department for Science, Innovation and Technology

Service standard - how’s it going?

Posted by: Olivia Neal, Posted on: 5 September 2014 - Categories: Service design
service standard wall

The digital by default service standard went fully live in April. That means that, in line with the Government Digital Strategy, all new and redesigned public facing services have to...

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Vertical campfires: our user research walls

Posted by: Kate Towsey, Posted on: 3 September 2014 - Categories: User research
Assisted Digital wall, cross-government workshops, 01.07.14 - Kate Towsey (1)

...some of ours. Carer’s Allowance: mapping the service transaction Many teams use their wall to map out end-to-end transactions for a service. The Carer’s Allowance team have done just that....

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Say the dot

Posted by: Giles Turnbull, Posted on: 1 September 2014 - Categories: GOV.UK
Say the dot out loud

Back in May, we wrote a short post explaining why we write the name of our website as GOV.UK, in capitals, and the URL as www.gov.uk, so that people know it’s a URL

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5 live - Civil Claims

Posted by: David Dilley, Posted on: 29 August 2014 - Categories: Transformation
Image by Boyce Duprey on a ~Creative Commons license

...Student finance and Lasting power of attorney. Image by Boyce Duprey on a Creative Commons license What the service is Civil claims are a way for the public to solve...

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100 technical hires

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 28 August 2014 - Categories: GDS team

...starts at Student Loans Company next week and was Managing Director and CIO at BT. Office of National Statistics has taken on Laura Dewis, Deputy Director Digital Publishing, who was...

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How sharing helps us improve digital services

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 22 August 2014 - Categories: Transformation
How sharing helps us improve digital services

...in government, but I'm starting to see it happen all over the place. There are some lovely examples of good sharing happening at the Registered Traveller exemplar project at the...

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You can now renew a patent online

Posted by: Emma Stace, Posted on: 20 August 2014 - Categories: Transformation

...the Intellectual Property Office in Newport, which is part of the Department for Business, Innovation & Skills. Follow Emma on Twitter, and don't forget to sign up for email alerts....

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Helping government find user needs with analytics

Posted by: Lana Gibson, Posted on: 12 August 2014 - Categories: Data, User research
Helping government find user needs with analytics

Over the last couple of months we’ve run search engine optimisation and analytics workshop sessions for content designers in government departments and agencies.

Read more of Helping government find user needs with analytics - 12 comments

Our first video production workshop

Posted by: Graham Higgins - former Senior Digital Media Producer, Government Digital Service, Posted on: 8 August 2014 - Categories: GDS team
GDS video workshop

...front of three different cameras, so we could compare the footage from each. The cameras were, from cheap to expensive: a smartphone with an external microphone (iPhone 4 & Rode...

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Inspiring teenagers: getting schools to beat bogus websites

Posted by: John Peart, Posted on: 6 August 2014 - Categories: GDS team, GOV.UK
Spot the fake poster

...workshops that allowed these young people to experience what it is like to work at GDS. The workshop was based on GDS's #StartAtGOVUK campaign. We asked the teens to design...

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