Service standard - how’s it going?

The digital by default service standard went fully live in April. That means that, in line with the Government Digital Strategy, all new and redesigned public facing services have to...
The digital by default service standard went fully live in April. That means that, in line with the Government Digital Strategy, all new and redesigned public facing services have to...
...some of ours. Carer’s Allowance: mapping the service transaction Many teams use their wall to map out end-to-end transactions for a service. The Carer’s Allowance team have done just that....
Back in May, we wrote a short post explaining why we write the name of our website as GOV.UK, in capitals, and the URL as www.gov.uk, so that people know it’s a URL
...Student finance and Lasting power of attorney. Image by Boyce Duprey on a Creative Commons license What the service is Civil claims are a way for the public to solve...
...starts at Student Loans Company next week and was Managing Director and CIO at BT. Office of National Statistics has taken on Laura Dewis, Deputy Director Digital Publishing, who was...
...in government, but I'm starting to see it happen all over the place. There are some lovely examples of good sharing happening at the Registered Traveller exemplar project at the...
...the Intellectual Property Office in Newport, which is part of the Department for Business, Innovation & Skills. Follow Emma on Twitter, and don't forget to sign up for email alerts....
Over the last couple of months we’ve run search engine optimisation and analytics workshop sessions for content designers in government departments and agencies.
...front of three different cameras, so we could compare the footage from each. The cameras were, from cheap to expensive: a smartphone with an external microphone (iPhone 4 & Rode...
...workshops that allowed these young people to experience what it is like to work at GDS. The workshop was based on GDS's #StartAtGOVUK campaign. We asked the teens to design...