CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
...well as the digital elements. And it includes the internal processes that government needs to deliver an outcome. But it’s also important that it doesn’t stop services being built quickly...
Earlier this month I visited GDS staff in the White Chapel Building with my senior management team. I was last there in the summer – and it was great to see everyone now fully settled in. The office felt like …
On 10 May GDS will be hosting Sprint 18. This will be an event to celebrate all the great work that has been done so far to transform government – and to look at what we’ll be doing next.
...how to code in the open securely, which got 33 times more unique page views than an average post. We archived the ‘GDS Digital engagement’ blog due to a big...
...recognise outstanding work in these areas, an awards ceremony was held in January. The GDS Better Use Of Data team was delighted to receive an award for the Data Science...
A year ago we published the Government Transformation Strategy. In this post, GDS Director General Kevin Cunnington talks about how government has been transforming together and what our priorities are now.
...date and working on both machines (if you use two computers) 2. Work closely together When you’re pair programming, the usual set-up is for one of you to be the...
...have taken part in design and user research training. The community also ran new events on service design, design crits and design patterns. This year we’re planning to run even...
...the more vulnerable service users. As my colleague Ben Carpenter says: The cluster data available in the dashboard gives a view of how users’ issues and government’s policies and services...
GDS is working with organisations across government to pilot a new way of working. We're forming networks of people with different skills and from different departments, who will work together to improve end-to-end services that cross departmental boundaries. We’re calling these networks ‘Service Communities’.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
