User research
You can find more information about user research on the dedicated User research in government blog.
Several user researchers across GDS programmes share their personal experiences and what they're working on right now, as part of the GDS Strategy.
The GOV.UK Notify team wants to use content design to save the public sector time and money. We’re looking for volunteers to help us work out how.
To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
...still have another lab available. We’ve added some new functionality to the user research labs, in response to user needs. Research can now be streamed to both internal and external...
...prototypes and operational proofs of concept using the GDS frontend toolkit. These helped us test functionality and determine if the service was technically viable. We developed an operating model to...
...all of government’s content and makes that content clear, easy to find and easy to navigate around. Follow Holly on Twitter, and don’t forget to sign up for email alerts....
...very early stages of development - discovery or alpha. I see it as part of my job to help the teams working on those projects, to give them the freedom...
...difficult to keep it up to date. Out of date data can lead to a poor service experience. So data specialists advocate fetching data from reliable sources using automated services...
...why. We’d left them in the dark and expected them to accept and understand all the details. We could have shown them a prototype. We should have done. Keep it...
Today we hear from two content experts sharing their thoughts about testing content. Christine works with GDS as a trainer, and is a content strategist. Emileigh is a lead content...
