User research
You can find more information about user research on the dedicated User research in government blog.
Several user researchers across GDS programmes share their personal experiences and what they're working on right now, as part of the GDS Strategy.
The GOV.UK Notify team wants to use content design to save the public sector time and money. We’re looking for volunteers to help us work out how.
To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
...still have another lab available. We’ve added some new functionality to the user research labs, in response to user needs. Research can now be streamed to both internal and external...
...to find, but they also wanted an expert to talk to. In some cases they needed to talk to someone from the outset. They wanted to know what was available...
...content structure has led to several challenges for users. It means that it is harder than it should be for them to navigate through GOV.UK. It can be challenging for...
...aspect of the user research done for the entire service, but it proves the point that research matters for all users - even the ones who aren't yet old enough...
...idealised data future, rather than the reality of how data is actually being used today. In this post, I wanted to share 5 lessons we’ve learnt about making data infrastructure...
...show the thing, show it early, and give everyone a creative ‘in’. Join the conversation on Twitter, follow Kate on Twitter, and don't forget to sign up for email alerts....
...and their overall enthusiasm for the site. For example, “How would you use this website to sign up for Every Kid in a Park?” Let people choose their own words...
