Guest post - The other side of the table: leading service standard assessments
I’m Kit, I work for Department for Work and Pensions (DWP), and I recently became a lead assessor for GDS service standard assessments.
Service design
You can find more information about service design on the dedicated Services in government blog.
When content design meets service design
Posted by:
Lucy Hartley, Holly Challenger and Stephen Gill - Content Lead for GOV.UK, Government Digital Service, Posted on:
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Categories:
Content design, Service design
If you want to make big improvements to content, you have to understand how that content works as part of a service.
What we mean by service design
Posted by:
Lou Downe - former Director for Design and Service Standards, Government Digital Service, Posted on:
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Categories:
Service design
Our aim over this parliament is to transform the relationship between the citizen and state: to transform government, together. Service design is a big part of how we plan to do that
Building the service manager community
Eddie Davies is a service manager at Land Registry. Today he shares the experiences of the first cross-government service manager community meeting.
Guest post: building a digital standard for local government
Posted by:
Phil Rumens - Digital Services Manager, West Berkshire Council, Posted on:
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Categories:
Digital strategy, Service design
Phil Rumens is the Digital Services Manager at West Berkshire Council and the vice-chair of LocalGov Digital. In this post, he talks about creating a Local Government Digital Standard.
Let's talk about service patterns
Posted by:
Lou Downe - former Director for Design and Service Standards, Government Digital Service, Posted on:
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Categories:
Service design
We’ve talked elsewhere about how to make and share service patterns, but now seems a good time to explain in more detail what they do and how important they are.
Guest post: joining a GDS service standard assessment panel
Katy Arnold, Head of User Research and Design at Home Office, talks about her experience of joining a GDS service standard assessment panel.
Service Manual preparing for beta
The new Government Service Design Manual recently passed an alpha assessment and this is what we learned during the alpha.
NHS.UK Alpha: building on what’s open
A couple of weeks ago, our colleagues at NHS.UK wrapped up the first phase of their alpha build.
Our champions: the growing community of self-certification assessors
There’s no point building something good unless you can keep it that way.
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
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