You can find more information about service design on the dedicated Services in government blog.
...a service manager and have represented teams in around a dozen service standard assessments; this post is about what I’ve learned from sitting on the other side of the table....
...(eg apply, register, or pay for something). With importing and exporting, a lot of the complexity comes from working out whether you need to complete a form - and if...
Our aim over this parliament is to transform the relationship between the citizen and state: to transform government, together. Service design is a big part of how we plan to do that
Eddie Davies is a service manager at Land Registry. Today he shares the experiences of the first cross-government service manager community meeting. Last week around 40 service managers and colleagues...
Phil Rumens is the Digital Services Manager at West Berkshire Council and the vice-chair of LocalGov Digital. In this post, he talks about creating a Local Government Digital Standard.
...birth and death of cattle, movement of livestock, getting a fishing license - they all amounted to the same thing. They were all licenses, of a sort. They all involved...
GDS conducts Service Standard Assessments for public-facing services with more than 100,000 transactions per year. All smaller services are assessed internally by departments. As the expertise within departments has grown,...
The new Government Service Design Manual recently passed an alpha assessment and this is what we learned during the alpha.
A couple of weeks ago, our colleagues at NHS.UK wrapped up the first phase of their alpha build.
There’s no point building something good unless you can keep it that way.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
