You can find more information about service design on the dedicated Services in government blog.
A few weeks ago GDS hosted the latest training session for Digital by Default (DbD) assessors. There were over 50 attendees from across government - the largest assessor training session we have run so far.
The digital by default service standard went fully live in April. That means that, in line with the Government Digital Strategy, all new and redesigned public facing services have to meet this standard.
Lots of people ask me what our design process is like at GDS. I thought I'd write some of that down in a place I can point to. It's worth saying that we don't follow this slavishly.
In April 2014 the Digital by Default Service Standard went live, and since then all new or redesigned services have had to be assessed against all 26 points in the standard.
This is a picture of designers working at DVLA, MoJ, HMRC, GDS and HO meeting up at the Home Office last week to share design patterns. This is something we do regularly as a design community.
Over the line The Office of the Public Guardian (OPG)’s lasting power of attorney digital service has just gone from beta to live.
The Digital By Default Service Standard came into full force this month.
Today the Digital by Default Service Standard comes into full force.
We talk a lot about building "digital services so good, people prefer to use them"; but we don't often talk about the people who are going to run those services.
In January, the government published some ‘red lines’ for IT contracts. At the time, Bill Crothers, the government Chief Procurement Officer, described the reasoning behind them. These rules apply to all central government, and should encourage competition whilst delivering value …