Taking care of business on GOV.UK
People don’t care about our internal processes. They just want to ‘do the thing’ – set up their limited company or register for self-assessment. Here's how we helped them do that.
Content design
You can find more information about content design as a profession in the Digital, Data and Technology Capability Framework.
Finding things: how we’re breaking down the silos on GOV.UK
We worked with the Department for Education and its agencies to make it easier for GOV.UK users to find the content they need. The results of this work are now starting to become visible to users.
Clear writing training helps the whole organisation
Posted by:
Karen Manser and Nick Johnstone-Waddell, Posted on:
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Categories:
Content design, People and skills
How GDS worked with Public Health England to train their staff in writing effectively.
Growing technical writing across government
GDS is here to support government departments in their digital transformation. Jen Lambourne tells us how she worked with the Ministry of Justice to develop technical writing skills.
It takes 2: how we use pair writing
A content designer's job is to write in the simplest way to help our users do things that are often complex. To make sure the words we use are both clear and accurate, we often need input from experts in a particular area. We’ve found that working together to ‘pair write’ is a good way to do this.
Storytelling through blogging: everyone has a part to play
I’m Amy, a creative writer at GDS. My job is to explain to people inside and outside government what we do here at GDS and, specifically, what we’re doing on the Digital Marketplace team.
Doing the hard work to make talks readable
The slides aren't the thing. They're what make you pay attention to the thing.
When content design meets service design
Posted by:
Lucy Hartley, Holly Challenger and Stephen Gill - Content Lead for GOV.UK, Government Digital Service, Posted on:
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Categories:
Content design, Service design
If you want to make big improvements to content, you have to understand how that content works as part of a service.
Giving clear presentations
Like ‘bunting in the office’ and ‘cake on release days’, ‘slides with big words’ has become one of GDS’s hallmarks. A few weeks on from Sprint 16 I wanted to write about why we encourage that.
Guest post: looking at the different ways to test content
Posted by:
Christine Cawthorne and Emileigh Barnes, Posted on:
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Categories:
Content design, User research
Today we hear from two content experts about testing content (don't worry, the Yoda will make sense if you read on).
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
Part of Government Digital and Data
