Here's what we mean by building for inclusion
...the concept that I’ll be able to improve the service whenever I need to – that’s a huge change for the Agency.” The alpha successfully passed a Service Standard Assessment...
Visas: user research from 5,000 miles
Hi, my name’s Dave Mills and I am the Product Owner for UK Visa and Immigration’s China visit visa exemplar – part of the Immigration Platform Technology programme. My background...
You can now book a prison visit online
Booking a prison visit should be simple and straightforward. Until now that was far from the case.
Time for tea: the EE Techy Tea Party
...a bonus that it was at the Houses of Parliament and there was great cake too! Join the conversation on Twitter, and don't forget to sign up for email alerts....
Please release me: building a new statistical release calendar
Image courtesy of Simon Cunningham under a Creative Commons license. Sam Hall is Head of Publishing Operations at the Office for National Statistics. Statistics may be defined as "a body...
Service standard - how’s it going?
The digital by default service standard went fully live in April. That means that, in line with the Government Digital Strategy, all new and redesigned public facing services have to...
Vertical campfires: our user research walls
...some of ours. Carer’s Allowance: mapping the service transaction Many teams use their wall to map out end-to-end transactions for a service. The Carer’s Allowance team have done just that....
Say the dot
Back in May, we wrote a short post explaining why we write the name of our website as GOV.UK, in capitals, and the URL as www.gov.uk, so that people know it’s a URL
5 live - Civil Claims
...Student finance and Lasting power of attorney. Image by Boyce Duprey on a Creative Commons license What the service is Civil claims are a way for the public to solve...
100 technical hires
...starts at Student Loans Company next week and was Managing Director and CIO at BT. Office of National Statistics has taken on Laura Dewis, Deputy Director Digital Publishing, who was...
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