CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
GDS conducts Service Standard Assessments for public-facing services with more than 100,000 transactions per year. All smaller services are assessed internally by departments. As the expertise within departments has grown,...
Just before Christmas, we held the first meeting of the GDS People Board.
It’s that time of year when everyone starts compiling their best of 2015 lists so we thought we’d do the same.
The new Government Service Design Manual recently passed an alpha assessment and this is what we learned during the alpha.
The process that led to the birth of GOV.UK was fast. We transitioned 300+ websites onto one platform in 15 months. Delivering at speed had consequences: as we moved existing...
Paul Downey explains why registers have links, how links help users of data, and talks about some of the implications of linking for an organisation operating a register.
...Outcomes and Specialists framework opened for applications on the Digital Marketplace. Services offered on Digital Outcomes and Specialists Services on this framework fall into one or more of the following...
I’m pleased to announce that Iain Patterson will be returning to GDS in the new year as Director of Common Technology Services (CTS).
A couple of weeks ago, our colleagues at NHS.UK wrapped up the first phase of their alpha build.
...in July this year. Between July and November 39,000 users visited the site. So far the user journeys are looking much more successful than the old site and the feedback...
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
