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Government Digital Service, Department for Science, Innovation and Technology

Insights from the first five months of the GOV.UK app public beta

Graphic showing 3 mobile phone screens with GOV.UK App on them. Title "GOV.UK Public beta"

Insights from the first five months of the GOV.UK app public beta

The GOV.UK App went live in public beta in July. Find out what's been happening in the first 5 months, and what's coming next.

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Digital transformation: an update from down under

Posted by: Jordan Hatch, Posted on: 7 December 2016 - Categories: Transformation
GOV.AU

...Likewise, by making use of the UK Digital Marketplace code, we were able to release our beta version in just 5 weeks – months ahead of schedule. In July, GDS’s...

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Celebrating our 5th birthday

Posted by: The GDS Team, Posted on: 5 December 2016 - Categories: Events, GDS team
GDS staff in front of the Trust, users, delivery wall sign

...imminent publication of the strategy and his plans for 2017 and beyond. Anyway. Time for some cake. Follow GDS on Twitter, and don’t forget to sign up for email alerts....

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Making our flooding content watertight

Posted by: Jane Eastwood and Joe Harrison, Posted on: 1 December 2016 - Categories: GOV.UK
A car submerged in the flood

...which was attended by members of the EA content team, content designers working on EA services and a content designer from the Department for Communities and Local Government. We drafted...

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Building better assessments for digital services

Posted by: Trang Erskine - Senior Product Manager for GOV.UK Design System, Government Digital Service, Posted on: 30 November 2016 - Categories: Service design
How we're building better assessments

...way to go. We’re approaching the service assessment transformation as we would a digital service transformation. User needs will continue to be identified and validated, and we will continue testing...

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7 things we learnt on our US visit

Posted by: Olivia Neal and Rory Smith, Posted on: 17 November 2016 - Categories: Digital Service Platforms, GDS team, People and skills
A group photo of the attendees of the International Visitors Leadership Program

The US government runs an International Visitors Leadership Program, which brings together future leaders from around the world. The most recent visit was for future digital and technology leaders and GDS was invited to take part. We wanted to share what we learnt.

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How users feel about webchat

Posted by: Chris Heathcote - Product Manager for Accessibility Monitoring, Government Digital Service, Posted on: 14 November 2016 - Categories: Digital Service Platforms

Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.

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GDS welcomes 2 new senior hires

Posted by: Kevin Cunnington - former Director General, Government Digital Service, Posted on: 2 November 2016 - Categories: GDS team, Transformation

...the organisation. Emily will be Director of Policy and Engagement at GDS. Emily previously worked at Number 10 as Senior Policy Adviser for Welfare, Employment and Pensions. Emily will be...

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Help us give government better data about services

Posted by: Roxanne Asadi, Posted on: 31 October 2016 - Categories: Data, Service design
Front page of the prototype

...identified 3 main useful metrics: the breakdown of transactions per channel, the number of unique users for a service, and the reason a user contacts a service or has to...

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The GDS mission: support, enable and assure

Posted by: Kevin Cunnington - former Director General, Government Digital Service, Posted on: 26 October 2016 - Categories: Transformation

...Verify is a live service, and growing fast. We’ve hired and trained more people to deliver digital services right across government. I’m proud to be leading an organisation that has...

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National Get Online Week: what we’ve been doing

Posted by: Chad Bond - former Deputy Director for Standards Assurance, Government Digital Service and Jacob Bonwitt, Posted on: 20 October 2016 - Categories: Events, GDS team
2 children looking on to a 3rd child with a virtual reality headset on at Dragon Hall

...basic digital skills free for adults who need extra help. GDS already helps government to create digital services so good that people prefer to use them, and the Service Standard...

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