The Service Manual helps people across government build better services and prepare for service assessments. We've spent the past year updating the content and design of the manual. Here is some more detail on our most recent updates.
It’s been a few months since we last posted here about the Service Manual, the best place to find guidance and tools for government service teams. Here's an update.
We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
Yesterday the BBC published data showing more people accessing iPlayer via tablet than via computer. This prompted me to update some of the data I gathered for the government's agreed approach to mobile last this time last year. The objective of the UK government's digital …
A few weeks back, we were chatting about the architecture of the Individual Electoral Registration web service. We started discussing the pros and cons of an approach that would provide a significantly different interaction for any people not running JavaScript. "What …
The Government Digital Strategy described a new role crucial for helping create digital services so good that people choose to use them - the service manager. We’ve started an induction and development programme for those people, prototyping and learning as …
We've learnt a lot about assessing services over the last few months. James Kemp, acting Service Manager for passport appointment booking at HM Passport Office, attended one of the early assessments and we asked him to write about the experience. …
Today we published another important update to the Government Service Design Manual to help departments recruit and retain staff with new digital skills. This is one of the services the new GDS Recruitment Hub is offering departments. Increasingly we need to …
Over the last couple of weeks keen followers of the service manual will have noticed a few changes to some of the guidance. Along with publishing pieces like the assisted digital action plan and the guidance on increasing digital take-up …
The Government Digital Strategy says that all new or redesigned digital services will meet the Digital by Default Service Standard from April 2014. Before then, GDS is using the standard to support the Cabinet Office spending controls, to deepen knowledge of …
If you’re interested in joining us, check out all open opportunities on the GDS careers site.