...information about the user’s interaction with the service before they asked a webchat adviser for help having pre-written responses for common problems However, there are issues that limit webchat advisers...
...Using the rod licence service will set a new standard for what ‘normal’ means to them. To best meet the needs of those young people, the team building the service...
...various exercises to give everyone a voice: individual exercises, like pre-session homework, post-it note brainstorms or worksheets pair exercises task-based exercises for small groups exercises for the whole group, like...
...instances, a named person or role responsible for the process would have helped. We’ll explore whether we’d work better with a defined owner or rota for those processes, even when...
...review what people are searching for. Users' information needs expressed through search To identify candidate user needs for Alphagov we reviewed data from a variety of sources: Referring terms from...
...to work together by levelling the playing field for all IT suppliers. This won't happen overnight and we won't get it right first time. This is new territory for many...
...people to lead people In the countries we work in, the focus has been on developing the technical digital skills to push forward the delivery of services - a necessity...
...things, we’re doing digital inclusion. A checklist for digital inclusion. This was a checklist for government and other organisations that want to help people get online, and a call for...
...area where departments like the Foreign Office, Ministry of Defence and the Department for International Development will pool information about their work overseas. Built just for government Some of the...
...us and for the public, and help us understand trends and peak periods of demand for certain services. And it’s about doing all of these things at scale across the...
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