How we’re making it easier to access government forms online
How we’re making it easier to access government forms online
What we learned from user research with the public on completing PDF and online forms.
What we learned from user research with the public on completing PDF and online forms.
We’ve been interviewing colleagues across the civil service to establish a clear set of user needs as part of our review of the governance of technology provision in government. We’ve spoken to senior leaders across government - Chief Information Officers, …
We know that great work is already going on inside and outside government to help people use digital services. We’re collecting examples to share as best practice and to learn from as we develop ideas for assisted digital support. We’ve …
A couple of weeks ago the content team at GOV.UK won a black pencil at the D&AD awards. Alongside the Design of the Year award it’s been a lovely way to wrap up the first phase of work on GOV.UK.
Today the Beta version of the Lasting Power of Attorney application has been released. It’s one of the first of the Digital Exemplar services to reach Beta stage, which has made it one of the most interesting and, at times, …
Highlights: This week GOV.UK published the government spending round. GDS hosted the monthly meeting of its senior digital leaders, including presentations from Ken McCallum from BIS (Department for Business, Innovation and Skills) and Ashley Machin who told 'The Digital Story at …
We think videos are a great way to help introduce the teams working at GDS. In past months we've focused on the Transformation team, Finance team, Hosting and Infrastructure team, User research team and Procurement. Now it's the turn of the Product analysts.
Last week, Roo Reynolds wrote about how we’ve been improving site search on GOV.UK. Throughout the past couple of months we’ve been analysing our search data to find out more about how people are searching the site. Here are some …
As the first Data Scientist in GDS it's my responsibility to make tools that help our teams extract and communicate insights from the sometimes overwhelming amount of information we collect every day. The position is a new one in GDS …
Highlights: This week's video comes from our Transformation Programme Director, Mike Beaven. Last week the final three of our exemplar projects went into discovery, meaning all 25 have now reached discovery stage. There were two announcements about Identity Assurance this …
From time to time, a news event can trigger a high volume of response from the government. It may involve information coming from a number of different departments, for example, or need frequent updates as a situation unfolds. The challenge …