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Organisations:
Government Digital Service, Department for Science, Innovation and Technology

How GOV.UK Pay grew to processing £8 billion in transactions

GOV.UK Pay £8 billion. Showing GOV.UK Pay screen on an iPad and a mobile phone

How GOV.UK Pay grew to processing £8 billion in transactions

Since launching in 2016 GOV.UK Pay has now processed £8 billion in card payments online and over the phone. Here we look at how we’ve used data to grow the product to this milestone.

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You can now renew a patent online

Posted by: Emma Stace, Posted on: 20 August 2014 - Categories: Transformation

...the Intellectual Property Office in Newport, which is part of the Department for Business, Innovation & Skills. Follow Emma on Twitter, and don't forget to sign up for email alerts....

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Helping government find user needs with analytics

Posted by: Lana Gibson, Posted on: 12 August 2014 - Categories: Data, User research
Helping government find user needs with analytics

Over the last couple of months we’ve run search engine optimisation and analytics workshop sessions for content designers in government departments and agencies.

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Our first video production workshop

Posted by: Graham Higgins - former Senior Digital Media Producer, Government Digital Service, Posted on: 8 August 2014 - Categories: GDS team
GDS video workshop

...front of three different cameras, so we could compare the footage from each. The cameras were, from cheap to expensive: a smartphone with an external microphone (iPhone 4 & Rode...

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Inspiring teenagers: getting schools to beat bogus websites

Posted by: John Peart, Posted on: 6 August 2014 - Categories: GDS team, GOV.UK
Spot the fake poster

...workshops that allowed these young people to experience what it is like to work at GDS. The workshop was based on GDS's #StartAtGOVUK campaign. We asked the teens to design...

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Thank you Stephen Kelly

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 6 August 2014 - Categories: GDS team

...he has played a huge part in delivering the early stages of the UK Government's digital development. Follow Mike on Twitter, and don't forget to sign up for email alerts....

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This is what transformation looks like

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 5 August 2014 - Categories: Transformation
DVLA Hackathon Day

...can prototype a digital alternative and test it with real people in just a couple of days. Follow Mike on Twitter, and don't forget to sign up for email alerts....

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A new digital hub on the Tyne

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 1 August 2014 - Categories: Transformation

...in how people work, and how HMRC delivers digital government services. “There’s a phenomenal buzz here, and people are interested in what we’re doing. Not just from elsewhere in HMRC,...

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GOV.UK - it's all in the name

Posted by: Evans Bissessar, Posted on: 31 July 2014 - Categories: GOV.UK
A local authority staff member using the updated naming guidelines

...official and can be trusted. The Central Office of Information (COI) had responsibility for managing the guidance until late 2011 when the Government Digital Service took over. The original guidance...

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Doing the hard work to make things simple

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 28 July 2014 - Categories: GOV.UK, Transformation

Our fourth design principle is "Do the hard work to make it simple”. A team working at the Ministry of Justice have been putting that into action recently, trying to...

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The unsung heroes of voter registration

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 24 July 2014 - Categories: GOV.UK, Transformation

Back in June, we launched the live phase of the new Register to vote digital service, number one on our list of transformation exemplars. I can't overstate the importance of...

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