https://gds.blog.gov.uk/2014/08/05/this-is-what-transformation-looks-like/

This is what transformation looks like

DVLA Hackathon Day

The winner was ... a prototype of a quick and easy online service to let people pay fines using a simple reference number. With a working payment system, the prototype wouldn't be far away from a releasable public beta. In fact, DVLA intends to do just that.

This is from Amy Whitney’s blog post yesterday about the DVLA Hackathon. It’s a throwaway line, but things like this are really important.

Currently, you can only pay fines like these over the phone. It requires dozens of call centre workers to process them.

There’s no reason for that still to be the case when a motivated, multidisciplinary team can prototype a digital alternative and test it with real people in just a couple of days.

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1 comment

  1. Comment by Good Practice Exchange posted on

    Great stuff. We supported teh NHS Hack Day in Cardiff, and it was fascinating to see how people came together to identify solutions they were facing. From an audit perspective, it was also great for us to feedback internally around better learning from quality improvement audits (http://whatsthepont.com/2014/01/26/better-learning-from-quality-improvement-audits-nhs-hackday-cardiff-nhshd/). The DVLA hackday sounds great, look forward to seeing how things get implemented.

    - Dyfrig