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Organisations:
Government Digital Service, Department for Science, Innovation and Technology

How GOV.UK Pay grew to processing £8 billion in transactions

GOV.UK Pay £8 billion. Showing GOV.UK Pay screen on an iPad and a mobile phone

How GOV.UK Pay grew to processing £8 billion in transactions

Since launching in 2016 GOV.UK Pay has now processed £8 billion in card payments online and over the phone. Here we look at how we’ve used data to grow the product to this milestone.

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Meet the IT network team

Posted by: gov.uk archive author, Posted on: 23 July 2014 - Categories: GDS team, Technology

...growing organisation, that means that the network’s also growing. An exemplar for government Paul Collman We set out trying to build our network environment and build our Macs for a...

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Making things open, making things better

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 22 July 2014 - Categories: GOV.UK

...to read government documents people working in government to be able to share their work more easily (we think sharing is a good thing: one of our design principles is...

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What’s the design process at GDS?

Posted by: Ben Terrett - former Director of Design, Government Digital Service, Posted on: 18 July 2014 - Categories: Content design, GDS team, Service design
Sketchbook / browser / sketchbook / browser by Ben Terrett, on Flickr

...All of the designers can code or are learning to code. We call ourselves the Design Team because it's important to belong to a group with shared skills and experiences....

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Prison visit booking: using digital analytics to inform alpha development

Posted by: Jim Williams and Tony Duarte, Posted on: 15 July 2014 - Categories: GOV.UK, Transformation
Prison visit booking: using digital analytics to inform alpha development

...visit booking team used their digital analytics to improve the service design was by uploading the number of slots selected to their digital analytics tool using whats called a custom...

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Some interesting things about digital transformation

Posted by: Carrie Barclay, Posted on: 11 July 2014 - Categories: Transformation

...together a selection of interesting posts on the subject of digital transformation, starting with a short video introducing the transformation team. https://www.youtube.com/watch?v=tkcZMGARsuc Explaining the discovery, beta and alpha phases https://www.youtube.com/watch?v=UVX1BT0oxWU...

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Making prison visits easier to book

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 8 July 2014 - Categories: GOV.UK
HMP Rochester

...service has made a real difference. It’s given them a picture of how future prison services could be run. But it’s just a first step along a much longer path....

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What we mean when we say "service transformation"

Posted by: Mike Bracken - former Executive Director, Government Digital Service, Posted on: 3 July 2014 - Categories: Transformation
Carer's Allowance letter

There's a letter that gets sent out to some elderly people who make claims for Carer's Allowance. It opens with these two sentences: We have decided that you meet the...

Read more of What we mean when we say "service transformation" - 3 comments

How we make films at GDS

Posted by: Giles Turnbull, Posted on: 2 July 2014 - Categories: GDS team
GDS YouTube channel

We've made quite a few films in the last year or two. Recently, a few people have got in touch to ask how we do it. The long answer to that is very long.

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Find us elsewhere online

Posted by: Giles Turnbull, Posted on: 27 June 2014 - Categories: GDS team, GOV.UK
Find us elsewhere online GOV.UK

As well as this blog, GDS has a small selection of accounts on various social media networks and other web services, and we thought it would be useful to publish a list of them here.

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The tricky topic of governance

Posted by: Ashley Stephens, Posted on: 25 June 2014 - Categories: Transformation
Governance for service delivery

When we're working with the 25 exemplar services, the transformation team often get asked how to govern service delivery in an agile world.

Read more of The tricky topic of governance - 1 comment
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