Creating the conditions for transformation
Creating the conditions for transformation
CustomerFirst shares early lessons from its work with the Driver and Vehicle Licensing Agency (DVLA).
NHS.UK Alpha: building on what’s open
A couple of weeks ago, our colleagues at NHS.UK wrapped up the first phase of their alpha build.
Guest post: taking transformation to City Hall
...in July this year. Between July and November 39,000 users visited the site. So far the user journeys are looking much more successful than the old site and the feedback...
Documenting how you work
...orange is information on a physical board in the team area. Why documenting work was useful The PIP team found this way of documenting their work useful for a number...
2 billion and counting
...or tablet - with prison visits the most likely service to be booked this way - an increase from 20% when the website was first launched in 2012. people now...
Improving and opening up procurement and contract data
Posted by:
Warren Smith - former Director for the Global Digital Marketplace Programme, Government Digital Service, Posted on:
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Categories:
Digital Marketplace, Digital Service Platforms
...of the procurement process Public registers will help Having authoritative, trusted lists or ‘registers’ of public sector buying organisations, and suppliers to the public sector, will be a major step...
How we improved Technical Support at GOV.UK
Keeping GOV.UK running takes a lot of work. Like any website, it needs maintenance. And, as an important part of national infrastructure, it’s crucial that it has a team of people available to respond quickly to any problems as they …
Carer's Allowance: life after transformation
Posted by:
Steve Wood - Service Manager for GovWifi, Government Digital Service, Posted on:
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Categories:
Transformation
Allon Lister and I recently paid what is probably our final visit to our old friends at the Carer’s Allowance Unit in Preston where we had helped build the Carer’s Allowance Digital Service.
Making data a public asset through infrastructure
Posted by:
Ade Adewunmi - former Head of Data Infrastructure, Government Digital Service, Posted on:
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Categories:
Digital Service Platforms
Expectations are changing; government’s data infrastructure needs to change too.
Our champions: the growing community of self-certification assessors
There’s no point building something good unless you can keep it that way.
Discovering the way people work
Posted by:
Louise Auger and Anna Wojnarowska, Posted on:
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Categories:
Digital Service Platforms, Technology
Louise Auger from the Home Office and Anna Wojnarowska from GDS are user researchers who are working together to look at technology transition projects across government.
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
Government Digital and Data
Download the GOV.UK App
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.