Creating the conditions for transformation
Creating the conditions for transformation
CustomerFirst shares early lessons from its work with the Driver and Vehicle Licensing Agency (DVLA).
GOV.UK Verify: understanding who can be verified
We’ve made a tool that shows what proportion of the public will be able to use GOV.UK Verify over the coming months as one of the targets for GOV.UK Verify is to hit 90% demographic coverage by April.
Discovering user profiles
...work outside of office hours. Office everywhere: These staff are office-based but often move around, predominantly for meetings with colleagues or external stakeholders. They regularly work from home and other...
Guest post: joining a GDS service standard assessment panel
GDS conducts Service Standard Assessments for public-facing services with more than 100,000 transactions per year. All smaller services are assessed internally by departments. As the expertise within departments has grown,...
About the People Board
Just before Christmas, we held the first meeting of the GDS People Board.
2015 on the GDS blog
It’s that time of year when everyone starts compiling their best of 2015 lists so we thought we’d do the same.
Service Manual preparing for beta
The new Government Service Design Manual recently passed an alpha assessment and this is what we learned during the alpha.
Finding things on GOV.UK
The process that led to the birth of GOV.UK was fast. We transitioned 300+ websites onto one platform in 15 months. Delivering at speed had consequences: as we moved existing...
Linking registers
Paul Downey explains why registers have links, how links help users of data, and talks about some of the implications of linking for an organisation operating a register.
A simpler way to supply digital services to government
...Outcomes and Specialists framework opened for applications on the Digital Marketplace. Services offered on Digital Outcomes and Specialists Services on this framework fall into one or more of the following...
Welcoming Iain Patterson back to GDS
I’m pleased to announce that Iain Patterson will be returning to GDS in the new year as Director of Common Technology Services (CTS).
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
Government Digital and Data
Download the GOV.UK App
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.