Creating the conditions for transformation
Creating the conditions for transformation
CustomerFirst shares early lessons from its work with the Driver and Vehicle Licensing Agency (DVLA).
Guest post: my fortnight in GDS
...early to improve them. Perhaps one day all operations staff will be known as user researchers ... Join the conversation on Twitter, and don't forget to sign up for email...
Doing the hard work to make accessibility simple
Posted by:
Alistair Duggin - former Head of Accessibility, Government Digital Service, Posted on:
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Categories:
Accessibility
...your service and include them in the design and testing of it. This is all too rarely done. A better approach to accessibility A better approach is to help people...
Guest post - The other side of the table: leading service standard assessments
...a service manager and have represented teams in around a dozen service standard assessments; this post is about what I’ve learned from sitting on the other side of the table....
What government might look like in 2030
Posted by:
Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on:
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Categories:
Digital Service Platforms, Digital strategy, GDS team, GOV.UK, People and skills
...we have today that let us collaborate with colleagues or connect with customers in real-time didn’t exist. Back then, you still bought your music on CDs. Even the most visionary...
Doing the hard work to make talks readable
The slides aren't the thing. They're what make you pay attention to the thing.
Thank you, Advisory Board
Posted by:
Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on:
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Categories:
GDS team
...Ltd Saul Klein – CEO and Founder of LoveFilm Baroness Lane-Fox – Co-Founder of lastminute.com Brian McBride – Chairman of ASOS and former UK Managing Director of Amazon.co.uk Herman Narula...
Data literacy: helping non-data specialists make the most of data science
Data science techniques at the heart of government transformation Data literacy has a vital role to play in developing government policy and in delivering services that meet the needs of...
Communities of people inspiring each other
...like this one and the Government Service Design Manual. There is also a whole heap of knowledge still hidden away in the heads of product managers, service managers, and others...
When content design meets service design
Posted by:
Lucy Hartley, Holly Challenger and Stephen Gill - Content Lead for GOV.UK, Government Digital Service, Posted on:
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Categories:
Content design, Service design
...(eg apply, register, or pay for something). With importing and exporting, a lot of the complexity comes from working out whether you need to complete a form - and if...
Thank you Liam
Posted by:
Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on:
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Categories:
GDS team
...In his new job, Liam will be in charge of coordinating various strands of technology policy across the Department for Culture, Media, and Sport (DCMS) and Cabinet Office. He’ll be...
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