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Blog: Government Digital Service

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Government Digital Service, Department for Science, Innovation and Technology

Creating the conditions for transformation

Workshop participants reviewing and adding sticky notes to a flip chart during a collaborative session.

Creating the conditions for transformation

CustomerFirst shares early lessons from its work with the Driver and Vehicle Licensing Agency (DVLA).

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Guest post: Two days at GDS – an Australian perspective

Posted by: Dan Craddock, Posted on: 19 July 2016 - Categories: GDS team
Photo of large screen in user research room displaying the self assessment tax return page on GOV.UK

Consumer Affairs Victoria is a business unit of the Department of Justice and Regulation, in the Victorian state government. Its purpose is to help Victorian businesses and consumers be responsible and informed.

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Delivery Operations: Using GDS data to make better decisions

Posted by: Peter Kappus, Posted on: 11 July 2016 - Categories: People and skills

Although we’ve been around for quite some time, chances are you haven’t heard of the Delivery Operations (Del Ops) team at GDS. And if you have, you probably don’t have a clear idea of what we do.

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What GDS is for

Posted by: Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on: 29 June 2016 - Categories: GDS team
Photo of dashboards overlaid with the text "whole services, whole government"

Yesterday, I gave a talk at the Public Sector Show. It re-visits some of the things I spoke about recently, but ties them together with some new thoughts about the future of GDS and the role we play.

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Hearts on our sleeves and rainbows on our windows

Posted by: Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on: 24 June 2016 - Categories: GDS team
Close-up of rainbow wrap stickers on GDS windows

...staff from GDS will be joining the Civil Service as we march in the Pride in London parade tomorrow too. Why this matters I’ve talked before about how the job...

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Good culture evolves from the bottom up

Posted by: Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on: 23 June 2016 - Categories: GDS team
Culture, behaviour, and transformation slide

...irrespective of gender, who cares about having an equal and diverse workplace at GDS. That group has been up and running for over a year now, and has been hugely...

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A new road: my first month at GDS

Posted by: Fajer Qasem, Posted on: 21 June 2016 - Categories: GDS team
Aviation House - GDS HQ

...they represent 'non-judgemental advocacy’; giving employees the freedom to be themselves. These guidelines are also useful when you’re confronted with situations that could be a little daunting for a new...

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Storytelling through blogging: everyone has a part to play

Posted by: Amy McNichol, Posted on: 9 June 2016 - Categories: Content design
Amy McNichol and colleague sitting at a computer writing a piece of content together. Featuring a sign on the table that reads 'creative writing'.

...that: ‘If you know enough to say it's correct, you know too much to say it's clear.’ And it’s true. GDS creative writers and content designers work with this idea...

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About the GDS Women’s group

Posted by: Zara Farrar - former Senior Content Producer, Government Digital Service, Posted on: 2 June 2016 - Categories: GDS team
A collage of four photos representing the GDS Women's group

...plan to do next. It’s not just for women The Women’s group is for everyone, irrespective of gender, who cares about having an equal and diverse workplace – but that’s...

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Why showing the thing to everyone is important

Posted by: Kate Towsey, Posted on: 31 May 2016 - Categories: GDS team, User research
illustration of two heads - one with the word "show" and lots of colourful activity appearing to spill from the brain, the other saying "don't tell" with a closed cramium and a sad expression. Representing the notion of 'show, don't tell' - of being open and transparent.

...why. We’d left them in the dark and expected them to accept and understand all the details. We could have shown them a prototype. We should have done. Keep it...

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It's ok to say what's ok

Posted by: Giles Turnbull, Posted on: 25 May 2016 - Categories: GDS team
It's ok - photo of the list of what's ok at GDS featured as bullet points in this post

We're hiring quite a lot of new people at GDS, and that's brilliant because there are so many new brains and new skills and new faces to get to know. It's also difficult. It's difficult for those newcomers to know …

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