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Government Digital Service, Department for Science, Innovation and Technology

How GOV.UK Pay grew to processing £8 billion in transactions

GOV.UK Pay £8 billion. Showing GOV.UK Pay screen on an iPad and a mobile phone

How GOV.UK Pay grew to processing £8 billion in transactions

Since launching in 2016 GOV.UK Pay has now processed £8 billion in card payments online and over the phone. Here we look at how we’ve used data to grow the product to this milestone.

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Thank you Liam

Posted by: Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on: 18 April 2016 - Categories: GDS team
Liam Maxwell

...In his new job, Liam will be in charge of coordinating various strands of technology policy across the Department for Culture, Media, and Sport (DCMS) and Cabinet Office. He’ll be...

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What we mean by service design

Posted by: Lou Downe - former Director for Design and Service Standards, Government Digital Service, Posted on: 18 April 2016 - Categories: Service design
Poster on a door - "I want to fish: digital service" - blurred office scene in background

Our aim over this parliament is to transform the relationship between the citizen and state: to transform government, together. Service design is a big part of how we plan to do that

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Where we’re at, and where we’re going

Posted by: Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on: 8 April 2016 - Categories: People and skills, Transformation

...and Alison and others from FCO to get this register built, and built to the right standard. The register platform is a shared resource for government, and the FCO team...

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Giving clear presentations

Posted by: Matthew Sheret, Posted on: 7 April 2016 - Categories: Content design
Applause slide

Like ‘bunting in the office’ and ‘cake on release days’, ‘slides with big words’ has become one of GDS’s hallmarks. A few weeks on from Sprint 16 I wanted to write about why we encourage that.

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Guest post: looking at the different ways to test content

Posted by: Christine Cawthorne and Emileigh Barnes, Posted on: 6 April 2016 - Categories: Content design, User research
Close up of Yoda (Star Wars)

Today we hear from two content experts sharing their thoughts about testing content. Christine works with GDS as a trainer, and is a content strategist. Emileigh is a lead content...

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Building the service manager community

Posted by: Eddie Davies, Posted on: 4 April 2016 - Categories: Service design
Pile of sticky notes - top one reads "what do you want from GDS?"

Eddie Davies is a service manager at Land Registry. Today he shares the experiences of the first cross-government service manager community meeting. Last week around 40 service managers and colleagues...

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An open letter to our new Advisory Board

Posted by: Stephen Foreshew-Cain - former Executive Director, Government Digital Service, Posted on: 31 March 2016 - Categories: GDS team
The journey ahead: Matt Hancock MP on stage with a screen reading "the journey ahead" . Photo taken at Sprint 16 GDS event

...help us because you believe in the same things that we believe. We summarise those things in our Design Principles. We are agile. We put users first. Our first few...

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An open address register

Posted by: Paul Maltby - former Director of Data, Government Digital Service, Posted on: 23 March 2016 - Categories: Data
Image of a row of houses

The government will provide up to £5 million to develop options for an authoritative address register that is open and freely available.

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Getting from data to registers

Posted by: Ade Adewunmi - former Head of Data Infrastructure, Government Digital Service, Posted on: 11 March 2016 - Categories: Digital Service Platforms
Registers poster featuring list of characteristics available here: https://gds.blog.gov.uk/2015/10/13/the-characteristics-of-a-register/

...linked registers is even better. That’s why every register needs to be designed with the wider ecosystem in mind. The Register Design Authority And that’s the focus of the Register...

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Digital principles for a better GDS

Posted by: Alex Holmes, Posted on: 9 March 2016 - Categories: GDS team, People and skills
Photo of GDS team listening to an impromptu talk in the Aviation House offices. Bunting, macbooks, signage.

We’re aiming to bring together how we apply a digital way of thinking and our own design principles to make GDS a better place to work.

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