Since launching in 2016 GOV.UK Pay has now processed £8 billion in card payments online and over the phone. Here we look at how we’ve used data to grow the product to this milestone.
We're hiring quite a lot of new people at GDS, and that's brilliant because there are so many new brains and new skills and new faces to get to know. It's also difficult. It's difficult for those newcomers to know …
...early to improve them. Perhaps one day all operations staff will be known as user researchers ... Join the conversation on Twitter, and don't forget to sign up for email...
...your service and include them in the design and testing of it. This is all too rarely done. A better approach to accessibility A better approach is to help people...
...a service manager and have represented teams in around a dozen service standard assessments; this post is about what I’ve learned from sitting on the other side of the table....
...we have today that let us collaborate with colleagues or connect with customers in real-time didn’t exist. Back then, you still bought your music on CDs. Even the most visionary...
The slides aren't the thing. They're what make you pay attention to the thing.
...Ltd Saul Klein – CEO and Founder of LoveFilm Baroness Lane-Fox – Co-Founder of lastminute.com Brian McBride – Chairman of ASOS and former UK Managing Director of Amazon.co.uk Herman Narula...
Data science techniques at the heart of government transformation Data literacy has a vital role to play in developing government policy and in delivering services that meet the needs of...
...like this one and the Government Service Design Manual. There is also a whole heap of knowledge still hidden away in the heads of product managers, service managers, and others...
...(eg apply, register, or pay for something). With importing and exporting, a lot of the complexity comes from working out whether you need to complete a form - and if...
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
